MARICEL DELA CRUZ
Hotel And Restaurant Management
4501A Golf Course Road, Stony Plain,AB
Summary
Competency Summary Highlights: Attend the needs of the customer. Provides a total experience of Fast, Accurate and Friendly service. Does whatever it takes to make our customer feel welcome to our restaurant and leave with a smile. Skills: Bartending, Waitering, Encoding, Computer Literate Microsoft Office, Excel.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Counter Staff Member
McDonald's
10.2024 - Current
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Provided product recommendations based on customer preferences, increasing sales potential.
- Implemented upselling techniques to promote additional products or services, contributing to revenue growth.
- Demonstrated flexibility by cross-training in multiple roles within the establishment, enabling efficient coverage during peak times or staff shortages.
- Prepared food items according to specific recipes, ensuring consistency in taste and presentation.
- Rotated stock regularly for freshness, preventing spoilage or waste due to expired products.
- Enhanced customer satisfaction by providing friendly and efficient service.
- Accurately handled cash transactions and maintained balanced cash drawer at the end of each shift.
Sales Associate
STARCO COMPANY (UNITED COLOR BENETTON)
12.2021 - 04.2024
- Give the customer information about the product and services
- Attend the needs of the customer
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Customer Service Representative
LANDMARK (FUN CITY)
02.2019 - 12.2021
- Give the customer information about the product and services
- Handling Guest Complain
- Follow the standard and rules & regulation
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier
Zwarah Restaurant
08.2015 - 12.2018
- Attend the needs of the customer
- Provides a total experience of Fast, Accurate and Friendly service
- Does whatever it takes to make our customer feel welcome to our restaurant and leave with a smile
- Handling Petty cash and cash sale
- Paper works
- Maintained cash bank and ensured all funds were correctly accounted for
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Service Crew
Mc. Donalds Restaurant
08.2011 - 08.2014
- Ensure products quality and quantity
- Demonstrating high standards of quality, Service and Cleanliness (QSC) and setting a good example of general conduct and leadership
- Assigned in giving appropriate trainings for the employees to effectively and efficiently perform their tasks
- Communicated and developed plans with co-workers provided food and beverage service in multiple outlets
- Adhered to strict service standards and followed established service sequences
- Maintained cash bank and ensured all funds were correctly accounted for
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
Education
Bachelor of Science - Hotel And Restaurant Management
University of Rizal System
Morong, Rizal, Philippines 06.2000 - 03.2004
Skills
Encoding
Computer Literate
Microsoft Office
Excel
Customer service
Customer needs assessment
Payment processing
Competencysummary
Attend the needs of the customer., Provides a total experience of Fast, Accurate and Friendly service., Does whatever it takes to make our customer feel welcome to our restaurant and leave with a smile., Bartending, Waitering, Encoding, Computer Literate Microsoft Office, Excel
Personal Information
- Place of Birth: Sipocot Camsur, Philippines
- Date of Birth: 03/24/83
- Nationality: FILIPINO
- Marital Status: Married
Timeline
Counter Staff Member
McDonald's
10.2024 - Current
Sales Associate
STARCO COMPANY (UNITED COLOR BENETTON)
12.2021 - 04.2024
Customer Service Representative
LANDMARK (FUN CITY)
02.2019 - 12.2021
Cashier
Zwarah Restaurant
08.2015 - 12.2018
Service Crew
Mc. Donalds Restaurant
08.2011 - 08.2014
Bachelor of Science - Hotel And Restaurant Management
University of Rizal System
06.2000 - 03.2004
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