MARICEL CAYA
Edmonton
Summary
Experienced Assistant Manager who helps to run a high-volume stores. Leads and develops people to execute outstanding Always Fresh Standards, build sales and control costs to deliver optimum business results for an area (s) of accountability. Unique combination of expertise in training, sales, billing, finance, inventory, hiring and store/restaurant management. Experienced Accounting Clerk/Assistant on Restaurant Operations. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
2025
2025
years of professional experience
Work History
Supervisor
PETERS DRIVE- IN ( CALGARY TRAIL)
03.2020 - Current
- People Management: leads by example and demonstrates the importance of treating every team member and Guest with respect
- Trains, orientates and monitors new team members
- Reports to Restaurant GM on team member performance (positive or negative)
- Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
- Hospitality Management: Leads by example to demonstrate that the Guest is top priority and reinforces
Postal Clerk
Canada Post ( Sobeys Millwoods )
07.2020 - 12.2022
- Receive and Accept mail items, sort scan and sequence and batch mail items
- Calculate ands affix the correct postage on letters, parcelsand registered mail and receive payment from customers
- Route mail to proper delivery stream
- Record and Balance daily transactions.
Customer Service Supervisor
Sobeys Inc
05.2014 - 06.2020
- Provide excellent customer service by greeting customers, answering questions, and resolving any issues or concerns
- Excellent customer service
- Ensure accurate cash handling procedures at all times through company practices, and actively contribute to an environment of employee and customer engagement
- Operates Customer Service Desk following all procedures for lottery sales, refunds and inquiries as required
- Assist other departments and functions as required
- Adhere to and implement all applicable company standards.
Assistant Manager
TIM HORTONS
07.2011 - 04.2014
- People Management: leads by example and demonstrates the importance of treating every team member and Guest with respect
- Trains, orientates and monitors new team members
- Reports to Restaurant GM on team member performance (positive or negative)
- Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
- Hospitality Management: Leads by example to demonstrate that the Guest is top priority and reinforces
Supervisor
Chosun Korean Restaurant
08.2007 - 09.2009
- Do Scheduling of Branch Employees Dining and Kitchen Staff
- Make evaluation and assessment for the promotion and progress of rank and file employees
- Directly reporting to General Manager
- Seal Lunch and Dinner Sales
- Distribute salary and Incentives of Employees.
Inventory/ Pantry
Healthy Shabu- Shabu Restaurant ( Gold Rockwell Inc.)
11.2005 - 10.2006
- Responsible for providing quality food preparation of different dishes
- Responsible for preparing the monthly / daily inventory of all store stocks
- Responsible in dispatching food
- Responsible ins inspecting, assessing and evaluating the quality of newly delivered raw materials
- Responsible in approving / rejecting delivered raw materials
- Responsible in reporting to the Head Kitchen and Supervisor regarding kitchen concerns.
Pasta Crew
Superpizza Corp. ( Franchisee of Greenwich Pizza Corp.)
12.2003 - 06.2004
- Responsible for the preparation of pasta products and ensure high quality of Pasta products to be served to the Customers
- Responsible in dispatching food
- Responsible for preparing the monthly / daily inventory of all store stocks
- Responsible in approving / rejecting delivered raw materials.
Service Crew
Eliana “ G” Foods Corp . ( Franchisee of Jollibee Foods Corp.)
- 02.2003
- Provide Fast and Friendly Service at all times
- Ensure Completeness of products to be served to the customers
- Provide Excellent Service at all times
- Act as a custodian of Cash Sales and Change Fund.
Service Crew
E.L G” Foods Corp . ( Franchisee of Jollibee Foods Corp.)
02.2002 - 07.2002
- Provide Fast and Friendly Service at all times
- Ensure Completeness of products to be served to the customers
- Provide Excellent Service at all times
- Act as a custodian of Cash Sales and Change Fund
Education
Bachelor of Science - Business Administration
Jose Rizal University
Manila PhilippinesSkills
- Full service restaurant background
- Results-oriented Customer oriented both (internal,external)
Languages
English
Full Professional
Filipino
Native or Bilingual
Accomplishments
- Assistant Manager- awarded 2012 and 2013 Always Fresh PLATINUM AWARD at Tim Hortons.
- First Aide Trained
- OHS- Employer Co -Chair ( AHMSA certification)
- ADVANCED.fst Management – level Food Safety Training in Canada Certification Exam
- Graduated Bachelor of Commercial Science Major in Business Management.
Canadastatus
Canadian Citizen
References
- Editha Granado, Housekeeping- Environmental Services, Stollery Children's Hospital, 1-780-264-9571
- Ma.Theresa Buen, Accountant - Canada Revenue, 1-587-710-2146
Training
- Holiday Inn Hotel, 10/24/13, Edmonton, Alberta, Canada, Production Sheet Training
- Delta Hotel, 05/28/12, Edmonton, Alberta, Canada, Panini Sandwich Training
- Ramada Hotel & Conference Center, 12/05/11 - 12/06/11, 11834 Kingsway, Edmonton, AB T5G 3J5, Advanced.fst (Food Safety), A 47884, 12/06/16
Timeline
Postal Clerk
Canada Post ( Sobeys Millwoods )
07.2020 - 12.2022
Supervisor
PETERS DRIVE- IN ( CALGARY TRAIL)
03.2020 - Current
Customer Service Supervisor
Sobeys Inc
05.2014 - 06.2020
Assistant Manager
TIM HORTONS
07.2011 - 04.2014
Supervisor
Chosun Korean Restaurant
08.2007 - 09.2009
Inventory/ Pantry
Healthy Shabu- Shabu Restaurant ( Gold Rockwell Inc.)
11.2005 - 10.2006
Pasta Crew
Superpizza Corp. ( Franchisee of Greenwich Pizza Corp.)
12.2003 - 06.2004
Service Crew
E.L G” Foods Corp . ( Franchisee of Jollibee Foods Corp.)
02.2002 - 07.2002
Service Crew
Eliana “ G” Foods Corp . ( Franchisee of Jollibee Foods Corp.)
- 02.2003
Bachelor of Science - Business Administration
Jose Rizal University
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