MARICEL BITANCOR
Mississauga,ON
Summary
Agile HR Resource Assistant with 4 years of combined experience in HR Resource and Operations Management roles, adept at driving positive employee retention and HR administration. Passionate about innovation and growth, adept in recruitment, performance management, and employee relations.
Overview
17
17
years of professional experience
Work History
Print Associate
Staples
Mississauga
05.2023 - 04.2024
- Enhanced print department revenue by implementing a proactive customer engagement strategy, achieving weekly 100% performance on manual handling and finishing opportunities.
Store Associate
Tim Hortons
Mississauga
10.2022 - 12.2022
- Led health and safety campaign, resulting in a 5% increase in positive customer reviews and passing monthly store audits.
Operations Manager
Concentrix
, Philippines
06.2018 - 06.2022
- Initiated programs to enhance employee engagement, resulting in a notable 10% increase in retention and implementing streamlined processes and cutting-edge technologies to drive significant profit growth.
- Implemented structured coaching and follow-up procedures, reducing underperformance by 20%, and led collaborative process improvement meetings, increasing client-approved processes by 2%.
- Improved operational efficiency through optimized staffing schedules and adherence to attendance mechanisms, achieving a 100% fulfillment rate.
- Proficient in performance monitoring and rapid issue resolution, ensuring 100% customer satisfaction and first-call resolution.
Human Resource Assistant
Concentrix
, Philippines
01.2017 - 06.2018
- Consistently met project deadlines in a high-pressure environment, completing tasks accurately and on time, with a 95% accuracy rate.
- Successfully implemented office administration best practices, resulting in a 20% increase in office efficiency and productivity.
- Maintained confidentiality of personnel records with 100% compliance with HR policies and procedures.
- Managed financial transactions with 98% accuracy, ensuring adherence to accounting procedures.
- Managed new hire paperwork and we achieved a 95% completion rate every month.
- Received a client satisfaction rating of 95% for professional representation and service delivery.
- Demonstrated proficiency in handling confidential information, with zero instances of data breach or policy violation.
Team Leader
Concentrix
, Philippines
08.2013 - 01.2017
- Spearheaded operational efficiency initiatives, reducing average handling time by 20% and increasing customer satisfaction scores by 15%.
Quality Specialist
IBM Daksh
, Philippines
08.2011 - 08.2013
- Directed calibration calls, ensuring 95% accuracy and improving training delivery efficiency by 20%.
- Maintained a 100% client satisfaction rating as the primary contact for client updates.
Customer Service Representative
IBM Daksh
, Philippines
07.2007 - 08.2011
- Achieved a 98% resolution rate for escalations, increasing customer satisfaction and retention.
- Received multiple awards for outstanding customer service, including 'Employee of the Month' three times.
Education
Bachelor of Science (B.S.) in Human Resources Management -
Lambton College
04.2024
Bachelor of Science (B.S.) in Public Administration -
Sorsogon State University
03.2007
Skills
- HR and Office Management
- Clerical Acumen
- Database and File Management
- Recruitment and Talent Acquisition
- Calendar Management
- Exit Interview Conduct
- HR Metrics Analysis
- Relationship Building
- Talent Management
- Recruitment Strategies
- Employee Engagement
- MS Outlook
- Excel
- Powerpoint
- HRIS Software
- Workday
- LMS
- ATS
Timeline
Print Associate
Staples
05.2023 - 04.2024
Store Associate
Tim Hortons
10.2022 - 12.2022
Operations Manager
Concentrix
06.2018 - 06.2022
Human Resource Assistant
Concentrix
01.2017 - 06.2018
Team Leader
Concentrix
08.2013 - 01.2017
Quality Specialist
IBM Daksh
08.2011 - 08.2013
Customer Service Representative
IBM Daksh
07.2007 - 08.2011
Bachelor of Science (B.S.) in Human Resources Management -
Lambton College
Bachelor of Science (B.S.) in Public Administration -
Sorsogon State University
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