Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic
Maricel Balala

Maricel Balala

Operations Director/Associate MFT
Morgan Hill,CA

Summary

Registered Associate Marriage and Family Therapist (AMFT) with advanced training in mental health counseling, family systems, and trauma-informed care. Backed by 13+ years of leadership experience in healthcare settings, bringing a deep understanding of patient-centered care, multidisciplinary collaboration, and culturally competent service delivery. Experienced in providing therapy to individuals, couples, and families under clinical supervision, with a focus on resilience, empathy, and ethical practice.

Overview

17
17
years of professional experience
18
18
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Associate Marriage Family Therapist

Counseling by Dawn and Associates
03.2024 - Current
  • Continually developed professional skills by participating in ongoing trainings and staying informed about current research in the field of family therapy.
  • Maintained detailed documentation of client progress, ensuring accuracy and confidentiality.
  • Connected clients with community resources such as support groups or additional services when needed.
  • Maintained accurate and thoroughly documented notes and client records in accordance with licensing standards.
  • Delivered counseling services to families and couples dealing with familial issues.
  • Developed individualized treatment plans to address specific needs and goals of clients.
  • Mediated conflicts within families to clarify and resolve underlying issues.
  • Assisted families in developing healthy boundaries, resulting in stronger relationships among members.
  • Provided psychoeducation to clients on mental health conditions, fostering understanding and selfawareness.
  • Improved family communication by utilizing evidence-based therapeutic techniques.

Operations Director for Specialty Services

Kaiser Permanente
11.2019 - Current
  • Directed clinical departments including Neurology, Dermatology, Allergy, and Ophthalmology, ensuring high-quality patient care
  • Partnered with mental health teams to integrate behavioral health considerations into specialty care delivery
  • Launched patient-centered service initiatives, improving satisfaction scores by 15%

MFT Trainee

Kaiser Permanente School of Allied Health Sciences
01.2021 - 01.2023
  • Provided supervised psychotherapy to individuals and families from diverse cultural and socioeconomic backgrounds
  • Developed and implemented treatment plans aligned with DSM-5 criteria
  • Facilitated intake assessments and documented progress using clinical EHR systems
  • Participated in weekly clinical supervision and multidisciplinary team meetings

Service Unit Manager II – Ophthalmology & Cosmetic Surgery

Kaiser Permanente
04.2016 - 11.2019
  • Led multidisciplinary clinical teams and supported staff development through training and mentoring
  • Initiated regional ophthalmic assistant certification programs, enhancing staff capabilities
  • Advocated for patient well-being through procedural improvements and high-touch service delivery
  • Collaborated with other departments to identify areas for improvement, leading to more efficient interdepartmental processes.

Clinical Area Manager – Ophthalmology & Optometry

Kaiser Permanente
09.2015 - 04.2016
  • Managed operations across 7 clinics and facilitated communication between clinical staff and patient care teams
  • Designed and led technician training programs aligned with best practices in patient interaction

Service Unit Manager I

Kaiser Permanente
09.2008 - 09.2015
  • Championed improvements to customer satisfaction through compassionate, equitable service models
  • Collaborated with clinical leadership on care pathway standardization and workforce development

Education

Master in Counseling - Marriage and Family Therapy (Concentration)

Kaiser Permanente School of Allied Health Sciences
Richmond, CA
01.2021 - 01.2023

MBA - Business Administration

University of Phoenix
San Jose, CA
01.2000 - 01.2013

Bachelor of Science in Management - Emphasis in Healthcare Administration

Purdue Global University
San Jose, CA
01.2006 - 01.2009

Skills

  • Individual, Couples, and Family Counseling

  • Trauma-Informed Care

  • Cognitive Behavioral Therapy (CBT)

  • Motivational Interviewing

  • Culturally Responsive Counseling

  • Psychodynamic Therapy

  • Case Conceptualization & Treatment Planning

  • Clinical Documentation (Progress Notes, Assessments)

  • Group Therapy Facilitation

Cognitive behavioral therapy

Child development

Anger management

Empathy development

Psychoeducation delivery

Behavior modification

Adolescent counseling

Grief counseling

Motivational interviewing

Multicultural competence

Boundary setting

Self-care promotion

Family systems theory

Parenting skills training

Emotion regulation

Co-parenting support

Strength-based approach

Divorce mediation

Assessment and diagnosis

Couples counseling

Patient confidentiality

Trauma-informed care

Problem-solving

Certification

Registered Associate Marriage and Family Therapist (AMFT) CA Board of Behavioral Sciences | License #: [Insert License #]

Affiliations

  • California Association of Marriage and Family Therapists (CAMFT)
  • Joint Commission of Allied Health Professionals in Ophthalmology

Timeline

Associate Marriage Family Therapist

Counseling by Dawn and Associates
03.2024 - Current

MFT Trainee

Kaiser Permanente School of Allied Health Sciences
01.2021 - 01.2023

Master in Counseling - Marriage and Family Therapy (Concentration)

Kaiser Permanente School of Allied Health Sciences
01.2021 - 01.2023

Operations Director for Specialty Services

Kaiser Permanente
11.2019 - Current

Service Unit Manager II – Ophthalmology & Cosmetic Surgery

Kaiser Permanente
04.2016 - 11.2019

Clinical Area Manager – Ophthalmology & Optometry

Kaiser Permanente
09.2015 - 04.2016

Service Unit Manager I

Kaiser Permanente
09.2008 - 09.2015

Bachelor of Science in Management - Emphasis in Healthcare Administration

Purdue Global University
01.2006 - 01.2009

MBA - Business Administration

University of Phoenix
01.2000 - 01.2013
Maricel BalalaOperations Director/Associate MFT