Maricar Quemada

• Established welcoming atmosphere by greeting each guest warmly.
• Assisted servers with delivering food, filling beverages and retrieving items for guests.
• Trained new staff in front-of-house procedures, customer relations and cleaning.
• Helped guests at tables when in need of assistance.
• Disinfected frequently touched between guests to minimize infection risks.
• Reset tables between guests by restocking low items and wiping down surfaces.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Stayed ready for quick turnovers by pre-bussing tables.
• Checked entryway regularly and handled needs such as window cleaning and trash removal.
• Prepared alcoholic beverages such as standard cocktails for guests.
• Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
• Observed diners to respond to additional requests and determine when meal completed.
• Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
• Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.

• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

• Input and documented 20+ deposits each day with high accuracy and full compliance with Deposits and withdrawals regulatory requirements.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Completed training and worked effectively under high-pressure client services environments.

• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Monitored employee performance and developed improvement plans.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
• Trained and guided team members to maintain high productivity and performance metrics.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
• Trained team of 60-80 to deliver outstanding customer service, boosting customer satisfaction ratings 65-70%.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Enhanced sales by implementing merchandising and promotional improvements.
• Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
• Developed and implemented performance improvement programs, resulting in 95% increase in efficiency.

Courtesy clerk (Cashier)

• Helped customers find specific products, answering questions and offering advice.
• Trained new team members in cash register operation, stock procedures and customer service.
• Drove sales and add-on purchases by promoting specific item options to customers.
• Assisted customers with account updates, new service additions and promotional offers.
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
• Troubleshot and resolved issues with cash registers, card scanners and printers.
• Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
• Welcomed customers, offering assistance to help find necessary store items.
• Wrapped items and bagged purchases properly to prevent merchandise breakage.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
• Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
• Processed returned items in accordance with store policy.
• Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
• Processed customer payments quickly and returned exact change and receipts.
• Smoothly processed incoming orders, handling over 50 transactions per day with exceptional accuracy.