MARICAR DE LA CRUZ
EAST YORK,ON
Summary
Dynamic operations leader with a proven track record at Karla Management Services Inc, enhancing sales and customer loyalty through strategic marketing and efficient team management. Skilled in menu optimization and overseeing large teams, demonstrated at Frankie Tomatto's with a capacity for managing extensive dining operations. Excels in communication and technical skills, with a focus on maximizing profit margins and operational efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Manager of Operations
Karla Management Services Inc
01.2017 - 02.2024
Increased sales through strategic marketing initiative
Enhanced customer loyalty, via effective communication
Optimized menu offerings for higher profit margin
Streamline employees, management for improved efficiency
Reservation manager @ Frankie tomatto's
Reservation Manager
Frankie Tomatto's
03.2002 - 12.2016
Managed 425 capacity Italian buffet with 154 employees
Designed brunch and dinner menus, with over 100 selections
Served 11M meals across 25 years
Operated 15 diverse all you-can eat Italian stations
Education
Bachelor of Science - Hotel And Restaurant Management
03-1992
Skills
Management skills:
Technical skills
Conceptual skills
Human and interpersonal management
Communication skills:
Active listening , empathy, confidence
Marketing skills:
Social media, creativity essential skills, word of mouth, brochure, presentation materials, concert events attendances, trade events
Accomplishments
- Increased company savings by 34% through corporate consensus-building and cross-functional geographical team coordination and development.
Languages
English
Full Professional
tagalog
Native or Bilingual
Certification
- Certified Commercial Investment Member (CCIM)- CCIM Institute.
Timeline
Manager of Operations - Karla Management Services Inc
01.2017 - 02.2024
Reservation Manager - Frankie Tomatto's
03.2002 - 12.2016
La Consolacion College - Bachelor of Science, Hotel And Restaurant Management
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