Maribeth Ryckman
Business Manager/Bookkeeper
Barrie, ON,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. With more than 2 years experience in Benefits ,Business growth,customer service and team development.
Overview
18
18
years of professional experience
Work History
Clinic Coordinator
Pro Motion Healthcare
05.2017 - 08.2023
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Utilized data analysis tools to track key performance indicators, identifying areas for improvement and driving continuous growth in clinic success.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Implemented innovative marketing strategies, increasing patient awareness and attracting new clients to the clinic.
- Liaised with health insurance companies to process insurance claims and maximize reimbursements.
- Partnered with medical insurance providers to ensure accurate billing, reducing claim denials and enhancing the clinic''s revenue stream.
- Played a key role in benefit administration submissions and collections
- Liaison between the benefit companies and the clients
- Hired, trained and supervised employees to maintain team of high performers.
Manager
Spyce Spa
01.2006 - 05.2017
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Defined clear targets and objectives and communicated to other team members.
- Played a key role in benefit claim submissions,collections and inquires
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Accomplished multiple tasks within established timeframes.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Executive Assistant
G.E. Sallows
04.2005 - 01.2006
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Improved office efficiency by implementing new filing systems and document management processes.
- Handled confidential and sensitive information with discretion and tact.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Screened personal and business calls and directed to appropriate party.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Created and managed office systems to efficiently deal with documentation.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
Education
Bachelor of Science - Business Management
Humber College
Rexdale, OntarioSkills
- Medical clinical procedures
- Multitasking
- Staff Supervision
- Records Maintenance
- Excellent Communication
- Over 2 years experience in Benefits
- Proficient in MS Office Suite
- Ability to Multi -task,work well under pressure
- Positive Attitude,self-reliant
- Team Collaboration
Languages
English
Native or Bilingual
Timeline
Clinic Coordinator
Pro Motion Healthcare
05.2017 - 08.2023
Manager
Spyce Spa
01.2006 - 05.2017
Executive Assistant
G.E. Sallows
04.2005 - 01.2006
Bachelor of Science - Business Management
Humber College
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