Maribel Villegas
Duarte
Summary
Dedicated and results-driven operations and sales professional with extensive experience in customer service, team leadership, and administrative support within the health and fitness industry. Recognized for streamlining processes, fostering strong client relationships, and delivering consistent results. Adept at managing multiple priorities, maintaining confidentiality, and facilitating smooth communication between internal teams and external partners.
Overview
9
9
years of professional experience
Work History
Sales Coordinator / Studio Manager
Orangetheory Fitness
Los Angeles
06.2017 - Current
- Drive business growth through cold calling, appointment scheduling, and lead follow-up.
- Act as a key liaison between clients, account executives, and operational staff to maintain service excellence.
- Promote programs and services within the local market and oversee competitive analysis.
- Manage daily studio operations, ensuring a clean, welcoming, and policy-compliant environment.
- Conduct training sessions, resolve member concerns, and support recruitment efforts.
- Utilize CRM and management tools (Salesforce, Mindbody, Orangebook, Adobe Sign, RingCentral).
- Key Skills: Customer Relationship Management (CRM), Sales Strategy, Staff Training, Facility Operations, Client Retention, Event Coordination, Team Leadership
Office Assistant / Translator Representative
Western Village
Santa Maria
08.2016 - Current
- Deliver bilingual customer support and administrative services in a fast-paced fitness environment.
- Accurately translate written and spoken materials while preserving original meaning and context.
- Maintain and update member records, process documentation, and support front desk operations.
- Provide cultural insights to support effective communication and foster inclusive customer experiences.
- Ensure confidentiality and manage translation projects to meet tight deadlines.
- Key Skills: Bilingual Communication (English/Spanish), Translation & Interpretation, Administrative Support, Client Services, Cultural Competency, Time Management
Education
Allan Hancock College - Communications
Allan Hancock College
Santa Maria, CASkills
- Customer Relationship Management (CRM)
- Sales Strategy
- Staff Training
- Facility Operations
- Client Retention
- Event Coordination
- Team Leadership
- Bilingual Communication (English/Spanish)
- Translation & Interpretation
- Administrative Support
- Client Services
- Cultural Competency
- Time Management
- Salesforce
- Mindbody Online
- Orangebook
- Adobe Sign
- RingCentral
- Microsoft Office Suite
- Google Workspace
Timeline
Sales Coordinator / Studio Manager
Orangetheory Fitness
06.2017 - Current
Office Assistant / Translator Representative
Western Village
08.2016 - Current
Allan Hancock College - Communications
Allan Hancock College