Maribel Tiongco
Summary
Dynamic F&B Supervisor at Ramada Plaza Hotel L.L.C, skilled in food and beverage operations and cost control. Enhanced guest satisfaction through exceptional service and effective event planning. Proven ability to foster teamwork and maintain high sanitation standards, ensuring memorable experiences while managing budgets efficiently.
Professional hospitality expert with proven ability to enhance guest experience and streamline front desk operations. Adept at team collaboration, ensuring seamless communication and adaptability to changing needs. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Reliable and results-focused, consistently delivering high standards and positive outcomes.
Overview
10
10
years of professional experience
Work History
F&B Supervisor
Ramada Plaza Hotel L.L.C
08.2021 - 04.2024
- Contributed to a positive work environment by consistently demonstrating professionalism, respect, and genuine care for staff and guests alike.
- Coordinated event planning efforts, working closely with clients to create memorable experiences within budget constraints.
- Improved customer satisfaction by ensuring prompt and accurate service in a fast-paced environment.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining consistent quality standards.
- Evaluated vendor proposals to secure competitive pricing on high-quality products while maintaining positive supplier relationships.
- Ensured compliance with local health regulations, maintaining a clean and sanitary work environment at all times.
- Maintained highest standards for beverage quality and service.
Receptionist
Ramada Plaza Hotel L.L.C
08.2021 - 04.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
Housekeeping Room Attendant
Ramada Plaza Hotel L.L.C
08.2021 - 04.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Ensured safety protocols were followed, minimizing accidents through proper signage and barrier use during cleaning.
Caregiver
Private Client
02.2014 - 02.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
Education
International Caregiving
Power Technical Training Center
Al Satwa, Dubai UAE10-2022
Nursing Assistant
Power Technical Training Center
Al Satwa, Dubai, UAE10-2022
Bachelor of Science - Mathematics
Don Mariano Marcos Memorial State University
Consolacion, Agoo, La Union Philippines03-1995
Skills
- Food and beverage operations
- Scheduling staff
- Sanitation standards
- Food presentation
- Promotions execution
- Cost control
- Teamwork and collaboration
Languages
English
Professional Working
Arabic
Limited Working
Timeline
F&B Supervisor
Ramada Plaza Hotel L.L.C
08.2021 - 04.2024
Receptionist
Ramada Plaza Hotel L.L.C
08.2021 - 04.2024
Housekeeping Room Attendant
Ramada Plaza Hotel L.L.C
08.2021 - 04.2024
Caregiver
Private Client
02.2014 - 02.2018
International Caregiving
Power Technical Training Center
Nursing Assistant
Power Technical Training Center
Bachelor of Science - Mathematics
Don Mariano Marcos Memorial State University
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