Bebiano Chiu
75 Douglas Henning Bay, Winnipeg ,MB
Summary
Proven leader in the hospitality sector, adept at enhancing customer satisfaction and streamlining operations at Richardson International Corporate Head Office. Skilled in coffee shop operations and staff training, I significantly improved service quality and team productivity. My commitment to health and safety regulations ensures a secure environment, showcasing my ability to blend hard and soft skills effectively.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cafe Supervisor
Richardson International Corporate Head Office
02.2013 - Current
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
- Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
- Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
- Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
- Led a team of baristas to deliver consistent high-quality beverages and food items to customers.
Commercial Cleaner
Star Quality Services
05.2012 - 12.2024
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Organized and used industrial cleaning products following strict safety procedures.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
Line Cook
Fergies Fish and Chips
09.2009 - 02.2012
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
Education
MOST Institute Culinary School
Philippines Skills
- Coffee shop operations
- Staff training and development
- Health and safety regulations
- Food safety compliance
Languages
English
Professional Working
Certification
Food Handling Certification
Timeline
Cafe Supervisor
Richardson International Corporate Head Office
02.2013 - Current
Commercial Cleaner
Star Quality Services
05.2012 - 12.2024
Line Cook
Fergies Fish and Chips
09.2009 - 02.2012
MOST Institute Culinary School
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