Maribel Sombria
Bowen Island,BC
Summary
It's been 16 years of experience in food & Beverage restaurant helping customers complete transactions. Well-versed in fielding customer questions, Recognized for increasing sales by promoting current deals. Friendly experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Head Cashier
Enthusiasts Group Inc
Philippines
05.2023 - 03.2024
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift report
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Used POS system to enter orders, process payments and issue receipts.
- Led cashiers and associates in providing thoughtful customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Admin Supervisor
18Folds Ph Corp ( Din Tai Fung-Philippines)
09.2016 - 02.2023
- Handled employees concerned in part of their benefits etc.
- Handled renewal of permits of the store and assist some audits under government law .
- Monitored workflow to improve employee time management and increase productivity.
- Handled 600 employees time keeping process.
- Established cashier system to all new store open form 2nd -5th branches
- Create cashier POS manual procedures.
- Filling Management 201 Files.
- Managing audits.
- Conducted in a weekly and monthly audit of sales & petty cash budget of the store.
a weekly & monthly report.
Office Administrative Assistant
Skilled Eagles Employment Services Corp.- AGENCY
03.2016 - 09.2016
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Handled Employees uploading payroll
- Handled BIR Returned, Philhealth contribution
- Maintained of filling government documents.
- Answering inquires and calls concerned.
Admin Assistant - Accounting Officer
CS HOLDING’S INTERNATIONAL INC
02.2014 - 02.2016
- Improved efficiency of accounts payable and receivable processes, resulting in faster payment collection and vendor payments.
- Assisted with budget preparation and monitoring, ensuring alignment with company goals and objectives.
- Collaborated with external auditors during annual audits, providing accurate documentation for efficient review process.
- Managed cash flow effectively, ensuring sufficient funds were available to meet operational needs while optimizing investment opportunities.
Cashier
JOLLIBEE CORPORATIONS
03.2007 - 01.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Able to perform a fast, friendly and efficient customer service
- Handled up coming new trainees
- Perform customer relation task while on floor.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Used POS system to enter orders, process payments and issue receipts.
- Monitoring Cash Control and payroll.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
No Degree - BS InformationCommunication Technology Engineering
Rizal Technological University
PhilippinesHigh School Diploma -
Taguig National High School
Philippines04.2006
No Degree -
Upper Bicutan Elementary School
Philippines03.2002
Skills
- Customer Service
- Positive Attitude
- Time management strength
- Store opening/closing procedures
- Cash Handling
- Employee Training
- Point of sale operation
- Knowledge in Microsoft Excel, and Ms
Word
- Handling 628 Employees Time keeping
- Managing Employees benefits concerns
- Business compliance of stores
- Managing Audits, Finance/ BIR/ Internal /external/ Dole/ Fire Ins & LGU
- Create Cashier POS (Point of sales) manual Procedures
- Established cashier system to all new store open,
- Processing Supplier payables, BIR returned, CSMR (Certified sales month report)
Languages
English
Limited Working
Timeline
Head Cashier
Enthusiasts Group Inc
05.2023 - 03.2024
Admin Supervisor
18Folds Ph Corp ( Din Tai Fung-Philippines)
09.2016 - 02.2023
Office Administrative Assistant
Skilled Eagles Employment Services Corp.- AGENCY
03.2016 - 09.2016
Admin Assistant - Accounting Officer
CS HOLDING’S INTERNATIONAL INC
02.2014 - 02.2016
Cashier
JOLLIBEE CORPORATIONS
03.2007 - 01.2014
No Degree - BS InformationCommunication Technology Engineering
Rizal Technological University
High School Diploma -
Taguig National High School
No Degree -
Upper Bicutan Elementary School
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