Maribel Serrano Valle
San Jose,CA
Summary
Results-driven professional with diverse experience in customer service, administrative support, and cashier operations. Demonstrates strong organizational, communication, and multitasking abilities in fast-paced environments. Highly adaptable, detail-oriented, and committed to delivering excellent service while contributing effectively within a team setting.
Overview
6
6
years of professional experience
Work History
Notary Public, Tax Preparer, Office Assitant
AMC Tax Services
San Jose, CA
06.2025 - Current
- Reviewed documents for accuracy and completeness prior to notarization.
- Provided exceptional customer service by addressing client inquiries and resolving issues promptly.
- Implemented efficient scheduling processes to accommodate client needs and optimize workflow.
- Collaborated with tax professionals to facilitate document preparation for clients' financial needs.
- Communicated with clients to clarify tax-related questions and provide strategic advice on tax planning.
- Analyzed changes in tax laws to update internal processes and improve service delivery.
- Educated clients on tax strategies to optimize their financial outcomes annually.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Educated clients on tax planning strategies, helping them save money in future years.
Library Student Assistant32
University of California,Merced
Merced, CA
01.2025 - 05.2025
- Assisted patrons with locating resources and navigating library systems.
- Managed circulation desk operations, ensuring timely check-outs and returns.
- Cataloged new materials using integrated library management systems.
- Organized returned books and materials and assisted with shelving.
- Aided patrons with use and access to technology, resources and materials.
- Answered general questions in person, by phone and over email.
- Organized circulation desk with over 40 books and periodicals to be checked out.
Office Assistant
ValCon Construction
Cupertino, CA
06.2023 - 08.2024
- Maintained accurate records and files, ensuring easy access to information.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Collaborated with team members to prioritize tasks and meet deadlines.
Sales Associate/Retail Cashier
Kate Spade
San Jose, CA
09.2022 - 02.2023
- Assisted customers with product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring product availability and organization on sales floor.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to achieve monthly sales targets.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Fostered strong customer relationships, enhancing overall shopping experience and brand loyalty.
Sales Associate/Merchandise Stocker
Steve Madden
San Jose, CA
12.2020 - 08.2022
- Maintained accurate inventory levels through regular stock assessments and timely replenishment.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Managed approximately 10 boxes of new inventory every 2 weeks to be displayed on the floor for clients and places new inventory in correct location in the stock room
Cashier
Mountain Mike's Pizza
San Jose, CA
06.2020 - 12.2020
- Contributed to promotional activities by effectively communicating special offers to customers.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Bachelor of Science - Business Management & Economics
University of California Merced
Merced, CA05-2025
High School Diploma -
William C Overfelt Highschool
San Jose, CA06.2020
Skills
- Customer service
- Time management
- File organization
- Dedicated team player
- Administrative support
- Mail handling
- Appointment scheduling
- Front office management
- Team collaboration
- Cash handling
- Customer service excellence
- Order taking
- Resourceful
- Strong problem solver
- Patience and empathy
- Work ethic and integrity
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Notary Public, Tax Preparer, Office Assitant
AMC Tax Services
06.2025 - Current
Library Student Assistant32
University of California,Merced
01.2025 - 05.2025
Office Assistant
ValCon Construction
06.2023 - 08.2024
Sales Associate/Retail Cashier
Kate Spade
09.2022 - 02.2023
Sales Associate/Merchandise Stocker
Steve Madden
12.2020 - 08.2022
Cashier
Mountain Mike's Pizza
06.2020 - 12.2020
High School Diploma -
William C Overfelt Highschool
Bachelor of Science - Business Management & Economics
University of California Merced