Maribel Mackenzie
Toronto,ON
Summary
Dynamic and results-driven Manager Hairstyle at Bella Hair, skilled in team leadership and operations management. Enhanced customer satisfaction through effective staff training and streamlined processes, achieving a notable increase in sales. Adept at fostering positive relationships and implementing innovative solutions to elevate service quality and client loyalty.
Overview
23
23
years of professional experience
Work History
Manager Hairstyle
Bella Hair
07.2014 - 09.2025
- Oversaw daily operations to ensure high-quality customer service and satisfaction.
- Implemented staff training programs to enhance team performance and product knowledge.
- Developed scheduling systems that optimized staff allocation during peak hours.
- Streamlined inventory management processes, reducing waste and improving supply efficiency.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Analyzed sales trends to identify opportunities for product placement and promotions.
- Led monthly team meetings to discuss performance metrics and operational improvements.
- Established vendor relationships to negotiate favorable terms and ensure product availability.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Hairstylist
Natural Solution
07.2007 - 04.2014
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Determined appropriate hair treatments based on conditions and textures.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Counted and documented opening and closing cash amounts daily.
Hairstylist
House Hokies
05.2008 - 04.2009
- Increased salon revenue by upselling products and additional treatments during appointments.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
Hairstylist
L-atitude Llc
01.2003 - 04.2007
- Provided personalized consultations to dpreferences.determine clients' hairstyling needs and
- Executed precision haircuts and color applications using advanced techniques and tools.
- Maintained cleanliness and organization of styling stations, ensuring compliance with safety standards.
- Advised clients on hair care products, enhancing their overall satisfaction and loyalty.
- Collaborated with team members to ensure smooth salon operations and exceptional client experiences.
- Trained junior stylists on best practices for cutting techniques and customer service excellence.
- Implemented new styling trends, increasing salon's reputation for innovative services within the community.
- Resolved client concerns promptly, fostering a positive environment that encourages repeat business.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Education
High School Diploma -
Marca College
Toronto, ONSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Goal setting
- Operations management
- Customer relationship management (CRM)
- Sales techniques
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Manager Hairstyle
Bella Hair
07.2014 - 09.2025
Hairstylist
House Hokies
05.2008 - 04.2009
Hairstylist
Natural Solution
07.2007 - 04.2014
Hairstylist
L-atitude Llc
01.2003 - 04.2007
High School Diploma -
Marca College