Maribel Lozano Silva
Newark
Summary
Operations and Compliance Manager with expertise in regulatory compliance oversight and leadership. Spearheaded facility expansions and optimized workspace layouts, enhancing operational efficiency. Bilingual in English and Spanish, adept at fostering collaboration and driving results. Recognized for adaptability and attention to detail, ensuring seamless project execution and compliance.
Overview
17
17
years of professional experience
Work History
Operations and Compliance Manager
Kidango
Fremont
04.2024 - Current
- Partner with executive leadership to forecast growth, assess space needs, and strategically plan future occupancy and expansion.
- Manage relationships with external partners and vendors, including furniture providers, contractors, and service organizations (e.g., One Workplace, Dorman Associates, AAA), ensuring quality delivery and installation.
- Oversaw large-scale projects, including new center openings and facility renovations, under the direction of the Director.
- Managed contractor engagement process, sourcing and scheduling general contractors, evaluating bids, and overseeing project budgets to ensure timely project execution.
- Oversee headquarters renovation projects, serving as on-site lead with contractors; conduct weekly progress meetings to review timelines, budgets, and deliverables to ensure on-time completion.
- Collaborated with architects and designers to optimize workspace layouts, ensuring effective workstation allocation across all departments.
- Lead space planning, assigning workstations for new hires and ensuring departmental alignment within designated buildings.
- Review leases and conduct facility walkthroughs to assess space utilization and allocate appropriate workspace for staff.
- Enhance center environments through coordinated improvements to classroom and office spaces.
- Supervised and supported team of two Operations & Compliance Coordinators, overseeing daily operations to enhance efficiency and ensure compliance with departmental standards.
Operations and Compliance Coordinator
Kidango
Fremont
03.2023 - 04.2024
- Manage the renewal and application process for business licenses across multiple centers, ensuring full regulatory compliance.
- Coordinate and support compliance site visits; maintain detailed records, audit documentation, and follow-up actions.
- Oversee the annual bidding process, ensuring compliance with procurement policies and competitive pricing standards.
- Facilitated annual fire inspections for centers, verifying compliance with safety regulations.
- Lead the digitization and organization of center licensing records to improve accessibility and compliance tracking.
- Tracked and monitored departmental spending to align with budgetary guidelines.
- Oversaw department projects from planning through execution, achieving timely completion.
- Standardize vendor order lists and maintain updated agency vendor information to streamline procurement processes.
- Coordinate large-scale site deliveries, track shipment status, and ensure timely receipt and distribution.
- Submitted and monitored work orders for center repairs, addressing issues promptly.
Administrative Assistant
Kidango
Fremont
06.2022 - 03.2023
- Serve as the first point of contact at reception, welcoming guests, staff, and families while providing accurate information and support.
- Manage daily correspondence, including emails, phone calls, and internal communications, ensuring timely and professional responses.
- Schedule and coordinate appointments for Enrollment Specialists, maintaining accurate calendars and minimizing scheduling conflicts.
- Prepare and distribute required documentation to families prior to enrollment appointments to ensure a smooth onboarding process.
- Oversaw general office operations to maintain an organized and efficient work environment.
- Oversaw office supply inventory and ordered supplies to ensure consistent operations.
- Review and approve staff purchase requests (e.g., Office Depot, AAA) in accordance with departmental policies and budget guidelines.
- Create and manage user login credentials for staff systems and platforms.
- Maintain and update monthly calendars, including events, office closure dates, and key departmental activities.
Office and Operations Manager
Hayward Collegiate Charter School
Hayward
08.2018 - 06.2022
- Oversee daily facility operations, ensuring a safe, functional, and well-maintained environment.
- Managed vendor relationships for food services, IT, maintenance, and security; negotiated contract terms and ensured service quality and compliance.
- Liaised with janitorial, landscaping, maintenance, and renovation services to ensure operational efficiency.
- Review and manage annual facility lease agreements and support facility expansion initiatives.
- Oversee planning and operational coordination for school-wide events and special programs.
- Coordinated logistics for internal and external meetings and major events, enhancing engagement for Board Meetings, Parent-Teacher Conferences, Orientations, Enrollment events, Back-to-School programs, 'Coffee with the Principal,' and staff 1:1 meetings.
- Serve as a central point of contact for families, teachers, and scholars, providing timely support and issue resolution.
- Provide high-level administrative support to school leadership and instructional staff.
- Manage administrative documentation and ensure smooth internal operational processes.
- Collaborate with teachers and administration to reconcile attendance discrepancies before final submission.
- Assist with preparation and documentation for annual attendance audits and state reporting requirements.
- Support recruitment efforts, including candidate screening and interview coordination.
- Process new hire onboarding, including fingerprinting, benefits coordination, and timecard submission.
- Ensure proper distribution of technology devices and materials upon hire.
- Develop and distribute new hire welcome kits to enhance onboarding experience.
- Support implementation and adherence to school policies and procedures to maintain a safe and productive environment.
Dishwasher, Front of House, Line Cook
Bon Appétit Compass Group
Palo Alto
01.2016 - 08.2018
- Operated commercial dishwashing equipment to ensure timely cleaning and sanitization of kitchenware, utensils, and cookware.
- Supported kitchen staff by ensuring a steady supply of clean equipment during peak service hours.
- Streamlined organization and maintenance of dishwashing and storage areas to enhance efficiency and safety.
- Prepared and cooked menu items accurately and efficiently in a high-volume environment.
- Ensured food quality, presentation, and adherence to portion standards.
- Collaborated with kitchen chef staff to maintain smooth service flow during peak hours.
- Assisted in food preparation according to standardized recipes and kitchen guidelines.
- Measured, chopped, and prepared ingredients to support efficient kitchen operations.
- Maintained food safety and sanitation standards during all preparation tasks.
- Prepared and set up host stations prior to opening service.
Administrative Assistant
Mc Housecleaning Service
Hayward
02.2009 - 01.2016
- Manage client communications, including phone calls, emails, and service inquiries; schedule appointments and ensure timely follow-up.
- Update and manage client records to ensure accuracy and confidentiality of information.
- Process and review employee timecards for accuracy and payroll submission.
- Generated and distributed invoices to clients, tracked payments, and maintained organized billing records to ensure timely revenue collection.
- Developed and distributed client feedback surveys to assess service quality and pinpoint areas for improvement.
- Oversaw inventory of supplies, maintained adequate stock levels to support uninterrupted service delivery.
- Provide supervisory support by assisting in the coordination of cleaning staff, ensuring team members have the necessary supplies, schedules, and assignment details for daily and weekly operations.
Education
Associate of Science - Business Administration
Ohlone
Fremont, CA03-2026
High School Diploma -
Newark Adult School
Newark05-2024
Skills
- Compliance monitoring
- Compliance oversight
- Regulatory standards
- Audit support
- Information security
- Financial reporting
- Payment processing
- Insurance billing
- Insurance form completion
- Billing and invoicing
- Inventory management
- Effective multitasking
- Leadership
- Attention to detail
- Bilingual speaker
Professional Development
- The Together Leader - Organizational Leadership & Productivity Systems, Developed a comprehensive calendar management system to consolidate multiple schedules into a unified planning tool., Implemented long-term task tracking strategies using structured 'Later Lists' to manage priorities and future initiatives., Designed personalized weekly planning frameworks to maximize productivity and effectively allocate limited time., Established reflective planning systems, including structured weekly review checklists ('Meeting with Myself'), to improve organization and forward planning., Identified personal productivity habits, technology preferences, and energy patterns to strengthen long-term organizational effectiveness.
- Project Management Training, Gained foundational knowledge and practical skills required for entry-level project management roles., Developed an understanding of Agile methodologies, including Scrum framework principles, events, artifacts, and team roles., Learned to create and manage essential project documentation across all project lifecycle phases., Strengthened strategic communication, stakeholder management, and problem-solving skills through applied project scenarios and case studies.
Timeline
Operations and Compliance Manager
Kidango
04.2024 - Current
Operations and Compliance Coordinator
Kidango
03.2023 - 04.2024
Administrative Assistant
Kidango
06.2022 - 03.2023
Office and Operations Manager
Hayward Collegiate Charter School
08.2018 - 06.2022
Dishwasher, Front of House, Line Cook
Bon Appétit Compass Group
01.2016 - 08.2018
Administrative Assistant
Mc Housecleaning Service
02.2009 - 01.2016
Associate of Science - Business Administration
Ohlone
High School Diploma -
Newark Adult School