Maribel Gutierrez
Santa Clarita
Summary
Resourceful professional in customer service and inventory management. Expert in training staff and enhancing operational efficiency to drive guest satisfaction. Skilled in multitasking and time management, with a focus on employee performance and development.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Manager
Levy Restaurants at Dodger Stadium
Los Angeles
03.2004 - Current
- Provided exceptional customer service to enhance guest satisfaction and experience.
- Collaborated with team members to ensure smooth operations during busy shifts.
- Handled cash transactions with precision to maintain financial accuracy and customer trust in fast-paced environments.
- Prepared food and beverages according to established guidelines and recipes.
- Resolved guest complaints promptly to maintain a welcoming atmosphere.
- Trained new staff on service standards and operational procedures to enhance team performance and service quality.
- Managed inventory levels to ensure consistent supply availability, supporting seamless daily operations.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Handled alcohol service for guests over the age of 21.
Banquet Server/Concessions Worker
Los Angeles Convention Center
Los Angeles
10.2018 - 03.2020
- Prepared food and beverages for customers at various events.
- Operated cash registers, ensuring accurate processing of customer transactions to maintain financial integrity.
- Maintained cleanliness and organization of concession stands and equipment.
- Delivered friendly customer service, contributing to positive event experiences for attendees.
- Stocked concession stands efficiently with supplies and food items, ensuring readiness for customer demand.
- Followed safety and sanitation guidelines while handling food and drinks.
- Set up stations for serving meals according to established guidelines.
- Replenished buffet lines with fresh foods as needed.
Florist
Native Bouquet
Torrance
02.2005 - 06.2011
- Guided customers in selecting floral gifts tailored to their occasions and preferences.
- Processed customer orders with precision, enhancing overall customer satisfaction.
- Provided expert advice on plant care and maintenance to customers.
- Managed inventory of flowers and supplies to optimize freshness and availability for customers.
- Maintained cleanliness and organization of work areas and display cases.
- Trained new staff on best practices for floral design and customer service skills.
- Stocked shelves with new merchandise on a daily basis.
Education
Some College (No Degree) - General Studies
El Camino College
Torrance, CASkills
- Inventory management
- Cash handling
- Food safety
- Customer service
- Staff training
- Team collaboration
- Multitasking and organization
- Attention to detail
- Adaptability
- Bilingual in English and spanish
Languages
English
Professional
Spanish
Professional
Affiliations
- Pta hospitality team at kids school
- Girl scouts helper
Accomplishments
- 20 Year Anniversary at Dodger Stadium
Certification
- Food Handlers Certification
- Serve Safe Certification
Timeline
Banquet Server/Concessions Worker
Los Angeles Convention Center
10.2018 - 03.2020
Florist
Native Bouquet
02.2005 - 06.2011
Assistant Manager
Levy Restaurants at Dodger Stadium
03.2004 - Current
Some College (No Degree) - General Studies
El Camino College