Receptionist with strong work ethic and positive attitude. Proficient in managing phone communications and maintaining schedules. Over five years of experience in administrative support roles, demonstrating exceptional organizational skills.
Overview
14
14
years of professional experience
Work History
Receptionist
Watsonville Chiropractic
Watsonville
02.2022 - Current
Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Processed referrals for specialist care when requested by physicians or patients.
Maintained confidentiality of patient information according to HIPAA regulations.
Answered incoming calls, responding to inquiries from patients and other medical offices.
Greeted and checked in patients, updating patient information in computer system.
Took messages from patients and promptly relayed to appropriate staff.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Informed patients of financial responsibilities prior to rendering services.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Checked patients in and out for appointments and collected co-payments.
Communicated with patients with compassion while keeping medical information private.
Sales Associate
The Children's Place Outlet
Gilroy
06.2019 - 05.2022
Greeted customers and provided exceptional customer service.
Handled customer complaints in a professional manner.
Organized stockroom shelves according to size, color or style.
Processed returns, exchanges, and refunds in accordance with company policies.
Restocked shelves as needed to ensure sufficient inventory levels.
Operated cash register or POS system to receive payment by cash, check and credit card.
Helped with purchases and signed customers up for rewards program.
Shipping and Receiving Clerk
Uesugi Farms
Gilroy
07.2017 - 11.2017
Inspected freight containers to ensure they met safety standards prior to loading them onto trucks.
Provided assistance in the loading and unloading process of goods from vehicles when necessary.
Compared shipment contents with paperwork to support inventory accuracy and records management.
Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
Mechanical Assembler
Pacific Scientific Energetic Materials Company
Hollister
06.2011 - 12.2016
Assemble mechanical parts, components or assemblies using hand tools and power tools.
Read and interpreted assembly blueprints or specifications manuals to plan assembly or building operations.
Inspect completed assemblies for conformance to specifications.
Kept work areas organized and clean to maximize productivity.
Removed rough spots and smooth surfaces to fit, trim or clean parts.
Documented assembly processes and outcomes for quality assurance and future reference.
Education
Medical Clerk Certificate - Medical billing and coding
Center For Employment Training
Watsonville, CA
01-2019
High School Diploma -
San Benito High School
Hollister, CA
10-2018
Skills
Patient registration
Medical records management
HIPAA compliance
Phone etiquette
Appointment scheduling
Customer service
Greeting and seating clients
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Receptionist
Watsonville Chiropractic
02.2022 - Current
Sales Associate
The Children's Place Outlet
06.2019 - 05.2022
Shipping and Receiving Clerk
Uesugi Farms
07.2017 - 11.2017
Mechanical Assembler
Pacific Scientific Energetic Materials Company
06.2011 - 12.2016
Medical Clerk Certificate - Medical billing and coding