Maribel Fonseca

• Guided clients in selecting beauty products and applying techniques tailored to individual needs.
• Developed personalized skincare and makeup routines for diverse clientele.
• Presented product demonstrations that increased customer engagement and satisfaction.
• Trained new staff on customer service best practices and product knowledge.
• Assisted in visual merchandising to showcase promotions and new products effectively.
• Addressed customer inquiries and concerns swiftly to foster positive shopping experiences.
• Directed and participated in recruitment and enrollment activities.
• Established and supervised peer-counseling and peer-tutoring programs.
• Instructed individuals in job search and application strategies, resume writing and interview skills.

• Managed daily operations ensuring optimal product availability and quality.
• Managed day-to-day operations including scheduling shifts, assigning tasks, resolving conflicts.
• Developed staff schedules aligning with peak business demands to ensure adequate coverage.
• Trained and supervised team members in customer service best practices.
• Resolved customer complaints quickly and efficiently while maintaining excellent customer relations.
• Analyzed customer feedback data to identify areas of improvement in products or services offered.
• Implemented inventory control measures to reduce waste and maintain freshness.
• Coordinated promotional events to drive customer engagement and boost sales.
• Ensured compliance with company policies and applicable laws and regulations.
• Provided direction on projects by setting goals and objectives to ensure successful completion within deadlines.

Seasoned retail manager with 20 years of leadership, customer service, and process management. Proven expertise in client engagement, team supervision, and guiding customers through key processes. Eager to bring organizational and interpersonal strengths to client intake in a law firm setting.