Maribel Betancourt
Colton
Summary
Deputy Director of Operations with over two decades of progressive leadership experience in large, complex trial court environments. Proven ability to plan, organize, and oversee district and centralized court operations through subordinate managers and supervisors. Trusted partner to judicial officers and executive leadership in developing and implementing strategic and case management plans, administering budgets and facilities, leading high-risk statewide initiatives, and ensuring equitable access to justice.
Overview
18
18
years of professional experience
Work History
Deputy Director of Operations
San Bernardino Superior Court
- Plan, organize, integrate, and evaluate administrative and operational functions across multiple court districts and centralized operations, ensuring alignment with judicial priorities, statutory mandates, and the Court’s strategic plan.
- Provide executive leadership over administrators, managers, supervisors, and staff supporting high-volume criminal, traffic, family, and specialty calendars serving a diverse public population.
- Partner directly with Presiding Judges, supervising judges, and executive leadership to develop and implement district-level strategic initiatives and case management plans.
- Oversee district and division functions including personnel administration, facilities coordination, staffing deployment, workload balancing, and operational risk mitigation.
- Lead performance management for management staff, including coaching, evaluation, corrective action, and leadership development to build and retain a highly competent, service-oriented workforce.
- Analyze short- and long-term operational challenges and implement data-driven solutions to improve efficiency, reduce backlog, and enhance public access to justice.
- Serve as the Agency CLETS Coordinator for the San Bernardino Superior Court, providing executive oversight of CLETS compliance, DOJ security requirements, audits, access controls, and mandatory security awareness training.
- Led the court-wide implementation of the California Court Protective Order Repository (CCPOR), including policy development, workflow redesign, staff training, interagency coordination, and operational rollout to ensure data integrity, statutory compliance, and victim safety.
- Represent the Court in meetings with justice partners, external agencies, and stakeholders to coordinate operations and support collaborative solutions.
- Lead operational readiness for major technology and case management system upgrades, including testing, training coordination, and post-implementation stabilization.
Court Operations Manager
San Bernardino Superior Court
01.2019 - 01.2023
- Enhanced case processing efficiency by optimizing operational workflows and compliance.
- Oversaw daily operations across multiple court units through subordinate supervisors.
- Collaborated with leadership to address operational challenges and implement procedural changes.
- Managed employee relations and performance evaluations for supervisory staff development.
- Evaluated service delivery improvements to align with court policies and statutory requirements.
Court Operations Supervisor II
San Bernardino Superior Court
01.2015 - 01.2019
- Enhanced operational efficiency by supervising staff and court teams effectively.
- Ensured compliance with California Rules of Court and local operational policies consistently.
- Balanced workloads and adjusted staffing strategies to meet fluctuating operational demands.
- Acted as liaison to resolve operational issues among management and judicial officers.
Operations Supervisor I
San Bernardino Superior Court
01.2005 - 01.2015
- Ensured compliance with court rules by supervising diverse court operations.
- Directed daily operations in high-volume environments through effective team leadership.
- Enhanced staff performance through coaching, supervision, and development initiatives.
- Resolved operational issues by collaborating with judicial officers and justice partners.
- Implemented solutions to staffing and case-flow challenges, minimizing service disruptions.
- Supported court modernization initiatives through participation in cross-functional projects.
Education
No Degree - Business Administration
Capella University
Minneapolis, MN10-2028
Skills
- District & Central Court Operations Leadership
- Strategic & Case Management Planning
- Executive Partnership with Judicial Officers
- Workforce Leadership & Talent Development
- Performance Management & Accountability
- Budget, Staffing & Resource Allocation
- Facilities & Operational Continuity
- Regulatory & Statutory Compliance
- Change Management in Large Court Systems
- Interagency & Stakeholder Collaboration
Accomplishments
In the past two years:
- Led a cross-district team of CLETS operators across the San Bernardino Superior Court to successfully implement the California Courts Protective Order Registry (CCPOR), ensuring compliance, coordination, and operational readiness.
- Collaborated with subordinate leaders to plan, staff, and launch three new civil courtrooms within a two-year period in response to increased workload and service demands.
- Directed business process reengineering initiatives to design and implement a centralized Civil Clerk’s Office, aligning staffing models, workflows, and service delivery to meet operational and public service needs.
- Serve as a member of the Judicial Council of California’s Trial Court Curriculum Committee, contributing to the development and oversight of statewide training curricula supporting trial court operations and workforce development.
Languages
Spanish
Professional Working
Timeline
Court Operations Manager
San Bernardino Superior Court
01.2019 - 01.2023
Court Operations Supervisor II
San Bernardino Superior Court
01.2015 - 01.2019
Operations Supervisor I
San Bernardino Superior Court
01.2005 - 01.2015
Deputy Director of Operations
San Bernardino Superior Court
No Degree - Business Administration
Capella University
Professional Development
- Executive & Leadership Development Coursework
- Ongoing professional development in court administration, public-sector leadership, and organizational performance
Key Leadership Achievements
- Directed court-wide collaborative hiring initiatives to strategically place staff across districts, improving retention and organizational stability.
- Stabilized underperforming operational units through structured leadership coaching, business process reengineering and accountability frameworks.
- Implemented standardized performance documentation and supervisory practices aligned with public-sector best practices.
- Successfully delivered high-risk, statewide system implementations impacting multiple court divisions and justice partners.