Maria Victoria Teja
Brossard
Summary
Customer Service Representative
- Focused
- Motivated by challenge
- Productive under Pressure
- Punctual
- Flexible
- a Fast Learner
- a Multitasker
- a Team Player
- a Good listener
- a Empathetic
Overview
19
19
years of professional experience
Work History
Customer Service Specialist
Lumen Technologies
Montreal, QC
02.2011 - 11.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Sitel
Montreal, QC
06.2004 - 06.2008
- Provided primary customer support to internal and external customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
No Degree - Sociology
Concordia University
Montreal, QC01.1998
High School Diploma -
DMHS
Manila , Philippines 04.1987
Skills
- Product Knowledge
- Data Entry
- Telephone Etiquette
- Good Communication Skills
- Customer Service
Software Skills
- Microsoft Teams,Word,Excel,Outlook
- Salesforce
Languages
English
Professional Working
French
Limited Working
Timeline
Customer Service Specialist
Lumen Technologies
02.2011 - 11.2023
Customer Service Representative
Sitel
06.2004 - 06.2008
No Degree - Sociology
Concordia University
High School Diploma -
DMHS