Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Victoria Teja

Brossard

Summary

Customer Service Representative


  • Focused
  • Motivated by challenge
  • Productive under Pressure
  • Punctual
  • Flexible
  • a Fast Learner
  • a Multitasker
  • a Team Player
  • a Good listener
  • a Empathetic

Overview

19
19
years of professional experience

Work History

Customer Service Specialist

Lumen Technologies
02.2011 - 11.2023
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Tracked customer service cases and updated service software with customer information.
  • Investigated and resolved customer inquiries and complaints quickly.

Customer Service Representative

Sitel
06.2004 - 06.2008
  • Provided primary customer support to internal and external customers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

No Degree - Sociology

Concordia University
Montreal, QC
01.1998

High School Diploma -

DMHS
Manila , Philippines
04.1987

Skills

  • Product Knowledge
  • Data Entry
  • Telephone Etiquette
  • Good Communication Skills
  • Customer Service

Software Skills

  • Microsoft Teams,Word,Excel,Outlook
  • Salesforce

Languages

English
Professional Working
French
Limited Working

Timeline

Customer Service Specialist

Lumen Technologies
02.2011 - 11.2023

Customer Service Representative

Sitel
06.2004 - 06.2008

No Degree - Sociology

Concordia University

High School Diploma -

DMHS

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Maria Victoria Teja