Maria Victoria Paulo
Belleville
Summary
A versatile and resourceful individual with considerable knowledge in hospitality industry and fully trained in giving excellent and satisfying services to the guests that will benefit the company for the development and maintaining the quality of services through applying my capabilities, qualifications, and skills I have gained in school and in my work experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Swing Manager
McDonald’s Taoshea2 Inc.
06.2023 - Current
- Maintains courteous interaction with customers at all times.
- Supervise, coordinate and schedule the activities of Food Counter Attendants.
- Monitor Food Counter Performance
- Estimate and Order ingredients and supplies required for meal preparation
- Plan, Organize, direct, control and evaluate daily operations
- Maintain records of stock, repairs, sales and wastage
- Respond and correct customer's complaints
- Ensure that safety regulations are followed
- Ensure that food and service meet quality control standards
Administrative Aide 1 (Job Offer)
Pangasinan State University
08.2022 - 12.2022
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Contributed to a positive work environment by providing professional assistance to colleagues when needed.
- Maintained confidentiality of sensitive information while managing files, records, and communications diligently.
Swing Manager
Mcdonald’s UAE
11.2017 - 03.2021
- Maintains courteous interactions at all times
- Supervise, coordinate and schedule the activities food counter attendants
- Monitor Food Counter Attendants performance
- Estimate and order ingredients and supplies required for meal preparation
- Plan, organize, direct,control and evaluate daily operations
- Maintain records of stocks, repairs, sales and wastages
- Respond and correct customers' complaints
- Ensure that safety regulations are followed
- Ensure that food and service meet quality control standards
Crew Trainer
Mcdonald’s UAE
08.2016 - 10.2017
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Crew Member
Mcdonald’s UAE
04.2015 - 07.2016
Assistant Manager
Zola Resto/Café
05.2014 - 04.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Crew Member
Zola Resto/Café
05.2013 - 03.2014
Education
Bachelor of Science in Hospitality management -
Pangasinan State University
Lingayen, PangasinanSkills
- Good English Communication Skills- Written and Verbal
- Strong Initiative and leadership
- Quick in decision-making and problem-solving abilities
- Patient and polite towards work operations
- Staff Supervision
- Can work under pressure
- Stress Resistance
- Time/Tasks Management
- Can work at maximize time
- Work in team environment
- Customer Service oriented
- Team motivation
Seminars Certificates
- Quality Services Person-in-Charge Level 3 Award(w/ Merit), Chief Examiner TSI Quality Service Dubai, 05/14/18, 05/13/23
- Advance Shift Leadership, McDonald’s Training, Learning & Development Center, UAE, 10/22/19
- Best Assistant Manager, Mcdonald’s UAE Best of the Best(Annual Celebration), 12/01/18
- Experience of the Future Workshop #36, McDonald’s Training Department, UAE, 08/05/18
- Crew Trainer Class, Learning and Development Center, UAE, 10/04/16
- Crew Seminar( Food Safety/ Hygiene/ Sanitation/Customer Delight), Learning and Development Center, UAE, 09/28/15
Personal Information
- Age: 30
- Date of Birth: 05/30/91
- Gender: Female
- Nationality: Filipino
- Religion: Roman Catholic
Height
5’2”
Weight
135 lbs
References
Joy Capistrano, Operations Consultant, McDonald’s United Arab Emirates, yojcapistrano_09@yahoo.com
Gladys Ermita, General Manager, Mcdonald's in Walmart,Belleville, Ontario, gladysfabreag27@yahoo.com
Certification
- Certified in Standard First Aid & CPR/AED level C, Canadian Red Cross - 8/17/2023 to 8/16/2026
- Certified food Handler, in Good Hands - August 2023 to August 2028
- Advance Shift Leadership Workshop, Learning and Development Center UAE,October 2019
- Best Assistant Manager Award, McDonald's UAE, December 2018
Timeline
Swing Manager
McDonald’s Taoshea2 Inc.
06.2023 - Current
Administrative Aide 1 (Job Offer)
Pangasinan State University
08.2022 - 12.2022
Swing Manager
Mcdonald’s UAE
11.2017 - 03.2021
Crew Trainer
Mcdonald’s UAE
08.2016 - 10.2017
Crew Member
Mcdonald’s UAE
04.2015 - 07.2016
Assistant Manager
Zola Resto/Café
05.2014 - 04.2015
Crew Member
Zola Resto/Café
05.2013 - 03.2014
Bachelor of Science in Hospitality management -
Pangasinan State University
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