Maria Theresa Santos
Edmonton,AB
Summary
Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution.
Overview
18
18
years of professional experience
Work History
CUSTOMER CARE SPECIALIST
GORDON FOOD SERVICE
03.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Directed customers to appropriate departments for additional support.
- Requested escalation for unresolved issues.
- Took ownership of customers issues to follow problems through to resolution.
- Responded to customer inquiries via phone, email and web-based platforms.
- Assessed and offered solutions to improve procedures and customer experiences.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
FOOD COUNTER ATTENDANT
FAT BURGER
12.2017 - 02.2019
- Greeted customers with smile and provided helpful suggestions.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Prepared all products according to approved procedures and uses approved equipment
- Adhered to all safety and sanitation standards while preparing and delivering food.
MANAGER
MC DONALD'S -TEAM CHIASSON INC.,
06.2009 - 04.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
Administrative Assistant
MOTHER OF PERPETUAL HELP HOSPITAL PHILIPPINES
03.2007 - 03.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Liaised between clients and vendors and maintained effective lines of communication.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education
Administrative Assistant
Robertson College
Edmonton, Canada10.2019
Bachelor of Science - Finance And Management Accounting
HOLY ANGEL UNIVERSITY
PHILIPPINES04.2006
Skills
- Customer service excellence
- Complaint Handling
- Customer Relations
- Problem Resolution
Languages
English
Full Professional
Tagalog
Native or Bilingual
Kapampangan Dialect
Native or Bilingual
Timeline
CUSTOMER CARE SPECIALIST
GORDON FOOD SERVICE
03.2019 - Current
FOOD COUNTER ATTENDANT
FAT BURGER
12.2017 - 02.2019
MANAGER
MC DONALD'S -TEAM CHIASSON INC.,
06.2009 - 04.2017
Administrative Assistant
MOTHER OF PERPETUAL HELP HOSPITAL PHILIPPINES
03.2007 - 03.2009
Administrative Assistant
Robertson College
Bachelor of Science - Finance And Management Accounting
HOLY ANGEL UNIVERSITY
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