Maria Teresa Juarez

*Identify, investigate, and resolve complaints, including alleged elder and dependent adult abuse, to the satisfaction of residents of long-term care and residential care facilities.

*Collaborate with and supervise interns and volunteers.

*Ensure that all complaints are handled according to program guidelines.

*Provide continuing community presence through unannounced or scheduled visits to long-term care and residential care facilities.

*Provide case management and reporting in compliance with established procedures.

*Provide community education presentations, ongoing public relations, and development with community partners like law enforcement and local fire departments.

*All other duties assigned.

*Provide overall service coordination to assigned clients, participate in the assessment of the needs of persons with with developmental disabilities, act as a team leader and facilitate the development , implementation and coordination of an Individual Program Plan (IPP)/Individual Family Service Plan (IFSP).

*Assist in locating and securing services and supports, act as an advocate, evaluate and monitor the quality and effectiveness of services.

* All other duties assigned.

* Implement core programs, collect and record data ro measure program outcomes.

* Identify human and community service needs of residents.

* Develop strategies to link residents with needed services, including assistance in overcoming various barriers that might impeded access to services.

* Build community partnerships, advocate for the property and seek volunteers.

* Actively participate with other staff working toward resident stability.

* All other duties assigned.

* Oversee the implementation of the IWISH (Integrated Wellness Supportive Housing) program.

* Conduct psycho-social assessments to identify resident needs. Supervise and collaborate with the Wellness Nurse to ensure delivery of program outcomes.

* Create and implement health and wellness programs to optimize health care and increase self-sufficiency.

*Develop partnerships across the long-term care continuum with affordable housing entities, county and service providers, educational institutions and health care providers.

* Mitigate isolation, hospitalization, and nursing home admission by enabling residents to live independently and increase self-sufficiency.

*Ensure residents have access to medical and mental health in order to reach the highest level of independence.

*Collaborate with property management to deliver quality of services to residents.