Maria Teresa Guiang
Port Hope,ON
Summary
Oversee well-organized and efficient Human Resource operations by balancing organizational targets with compliance and employee welfare. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Results driven and goal-oriented individual with vast experience in human resource management and personnel relations, motivated to deliver excellent customer satisfaction through personalized interaction. Works with minimal supervision, dependable, and trustworthy.
Overview
25
25
years of professional experience
Work History
Human Resource Management Officer
Office Of The Ombudsman Mindanao
10.2014 - 07.2023
- Attended to HR concerns of 121 personnel.
- Composed written internal and external communications.
- Facilitated hiring and selection process.
- Assisted supervisors with employee disciplinary actions and other workplace issues.
- Processed paperwork and hiring details for recruitments, promotions and position changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between management and employees.
- Coordinated employee placements and administrative details.
- Implemented comprehensive human resources policies and procedures in compliance with applicable Civil Service laws.
- Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Promoted employee engagement with organizational objectives during new employee orientations.
- Worked with management to achieve compliance with organizational policies, providing clarifying information and recommendation.
- Fostered positive work environment through comprehensive employee relations program.
- Coordinated technical training and personal development classes for staff members.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Administrative Assistant
Bureau Of Internal Revenue
01.2004 - 10.2014
- Filed paperwork and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Assisted with internal office meetings and presentations.
- Efficiently delivered personnel information to management for speedy corrective action.
- Coordinated and facilitated employee training programs to improve productivity and performance.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Responded to employee inquiries regarding benefits and other HR topics.
- Maintained HR policies and procedures.
- Tracked various statistics and kept detailed records to support human resources department.
- Participated in recruitment and selection process for new hires.
2nd Assistant Manager
Golden Arches Development Corporation, McDonald's
11.2002 - 12.2003
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created employee schedules to align coverage with forecasted demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
Administrative Assistant
Golden Arches Development Corporation, McDonald's
03.2000 - 11.2002
- Executed record filing system to improve document organization and management.
- Developed strategies to streamline and improve office procedures.
- Processed payments of vendors and suppliers for store supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Payroll Clerk
Pacific Fruit Processors, Incorporated
07.1998 - 02.2000
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained payroll information by calculating, collecting, and entering data accurately and timely to meet employee expectations.
- Issued pay envelopes on designated pay dates to avoid employee dissatisfaction.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Generated reports to track employee time and attendance.
- Reconciled payroll discrepancies and responded to inquiries from employees.
Education
Master in Management -
University of The Philippines Mindanao
Davao City, Philippines07.2021
18 Units in Bachelor in Secondary Education -
University of Southeastern Philippines
Obrero, Davao City, Philippines10.2005
Bachelor of Arts - Accountancy
Ateneo De Davao University
Jacinto Street, Davao City, Philippines03.1997
Skills
- Records Management
- Recruitment and Selection
- Human Resources Department Processes
- Performance Management Systems
- Microsoft Office
- Compensation and Benefits Administration
- Policy Interpretation
- Confidential Records Management
- Training Needs Analysis
Timeline
Human Resource Management Officer
Office Of The Ombudsman Mindanao
10.2014 - 07.2023
Administrative Assistant
Bureau Of Internal Revenue
01.2004 - 10.2014
2nd Assistant Manager
Golden Arches Development Corporation, McDonald's
11.2002 - 12.2003
Administrative Assistant
Golden Arches Development Corporation, McDonald's
03.2000 - 11.2002
Payroll Clerk
Pacific Fruit Processors, Incorporated
07.1998 - 02.2000
Master in Management -
University of The Philippines Mindanao
18 Units in Bachelor in Secondary Education -
University of Southeastern Philippines
Bachelor of Arts - Accountancy
Ateneo De Davao University
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