Susana Gomez
Palmdale,Palmdale
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. 10 Years of experience monitoring facility staff and visitors to maintain order and safety. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Safety and Security Officer
Allied Universal Security Services
06.2014 - Current
- Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
- Investigated incidents thoroughly, providing detailed reports and recommendations for corrective actions.
- Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
- Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
- Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
- Provided exceptional customer service to hospital visitors while maintaining security protocols and procedures.
- Trained new security officers on hospital policies, emergency response plans, and communication strategies.
- Ensured proper functioning of all security equipment including metal detectors, intercoms, radios, panic buttons by conducting regular checks.
- Coordinated routine fire drills for hospital staff to ensure preparedness in case of an emergency situation.
- Supported the Hospital''s Lost and Found process by managing the inventory system for lost items within the premises.
- Conducted thorough investigations into security breaches, reporting findings to management for appropriate action.
- Collaborated with local law enforcement agencies to maintain a secure environment for patients, staff, and visitors.
- Reduced unauthorized access incidents by monitoring surveillance cameras and managing visitor sign-in procedures.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Responded quickly to emergency situations to assess and deflect issues.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Investigated suspicious activities and persons to maintain security of premises.
- Examined doors, windows and gates to verify security.
- Issued access cards to authorized personnel to monitor access points.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Assisted in ensuring that proper protocols were in place to minimize damage and protect employees.
- Coordinated with first responders during emergencies or drills, facilitating smooth evacuations or responses when necessary.
- Provided a secure environment for employees and visitors through proactive monitoring of premises and responding promptly to security concerns.
- Performed routine audits of company facilities to identify areas requiring additional attention or improvements related to physical security measures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
Associate - Healthcare Administration
National Career College
Panorama City, CANo Degree - Medical Office Specialist
National Career College
Panorama City, CA07.2023
High School Diploma -
Los Angeles County Office of Education
Pacoima, CA06.2012
Skills
- Sensitive information handling
- De-Escalation Techniques
- Effective handling of crisis and emergency situations
- Outstanding abilities in controlling violent or difficult individuals
- Good judgment and observation skills
Certification
- Bureau of Security and Investigative Services - Guard Card # 1855960
Timeline
Safety and Security Officer
Allied Universal Security Services
06.2014 - Current
Associate - Healthcare Administration
National Career College
No Degree - Medical Office Specialist
National Career College
High School Diploma -
Los Angeles County Office of Education
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