Maria Sheena Bianca Dy-Balaga
Victoria,British Columbia
Summary
Organized and dependable professional successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Reservations Agent
Hotel Grand Pacific
11.2022 - Current
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of hotel products, services, and facilities.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
Travel Agent/Travel Operator
Business Owner
04.2013 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Education
Diploma in Business Administration - Business Administration
University of Victoria
Victoria, BC04.2024
Master of Arts - Sociology
MSU-Iligan Institute of Technology
Andres Bonifacio Ave, Tibanga, Iligan City05.2008
Bachelor of Arts - Sociology
MSU-Iligan Institute of Technology
Andres Bonifacio Ave, Tibanga, Iligan City03.2002
Skills
- Proficient in Verbal and Written Communication Skills
- Excellent Organization Skills
- Issue/Problem Resolution
- Customer Service
- Excellent Time Management
- Filing
- Proficient in MS Office Applications, Google Suites, and OPERA
- Report Preparation
- Data Entry
Languages
English
Full Professional
Timeline
Reservations Agent
Hotel Grand Pacific
11.2022 - Current
Travel Agent/Travel Operator
Business Owner
04.2013 - Current
Diploma in Business Administration - Business Administration
University of Victoria
Master of Arts - Sociology
MSU-Iligan Institute of Technology
Bachelor of Arts - Sociology
MSU-Iligan Institute of Technology
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