Maria Sheena Bianca Dy-Balaga
Victoria,British Columbia
Summary
Organized and dependable professional successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Reservations Agent
Hotel Grand Pacific
463 Belleville Street, Victoria, British Columbia
11.2022 - Current
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of hotel products, services, and facilities.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
Travel Agent/Travel Operator
Business Owner
Brgy. San Miguel, Iligan City, Philippines
04.2013 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Education
Diploma in Business Administration - Business Administration
University of Victoria
Victoria, BC04.2024
Master of Arts - Sociology
MSU-Iligan Institute of Technology
Andres Bonifacio Ave, Tibanga, Iligan City05.2008
Bachelor of Arts - Sociology
MSU-Iligan Institute of Technology
Andres Bonifacio Ave, Tibanga, Iligan City03.2002
Skills
- Proficient in Verbal and Written Communication Skills
- Excellent Organization Skills
- Issue/Problem Resolution
- Customer Service
- Excellent Time Management
- Filing
- Proficient in MS Office Applications, Google Suites, and OPERA
- Report Preparation
- Data Entry
Languages
English
Full Professional
Timeline
Reservations Agent
Hotel Grand Pacific
11.2022 - Current
Travel Agent/Travel Operator
Business Owner
04.2013 - Current
Diploma in Business Administration - Business Administration
University of Victoria
Master of Arts - Sociology
MSU-Iligan Institute of Technology
Bachelor of Arts - Sociology
MSU-Iligan Institute of Technology