MARIA RUBY ANN CASANOVA
Ottawa,ON
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Zone Manager
Paradies Lagardere'
Ottawa, Ontario
09.2021 - 03.2024
- Provided guidance on pricing strategies that would maximize profits while maintaining customer satisfaction levels.
- Reviewed daily sales reports to monitor performance against targets.
- Investigated customer complaints and provided solutions in a timely manner.
- Created and maintained positive relationships with store managers, customers, and vendors.
- Developed and implemented strategies to increase sales in assigned zones.
- Coached store personnel on selling techniques, customer service standards.
- Visited stores regularly to assess their performance against set objectives.
- Implemented procedures for inventory control and stock management.
- Established key performance indicators to track progress towards goals.
- Analyzed customer feedback to identify areas of improvement for products and services.
- Built and maintained high performing teams by identifying top talent and focusing on growth and development while coaching and mentoring.
- Delegated work to staff, setting priorities and goals.
Sales Associate
Paradies Lagardere'
Ottawa, ON
06.2018 - 09.2021
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
- Processed transactions using a point-of-sale system.
Education
Bachelor of Arts - Education
Divine Word College
Philippines03-2003
Skills
- Sales Reporting
- Sales operations
- Positive Attitude
- Adaptability
- Process Improvement
- Schedule Management
- Customer Service
- Staff Management
- Sales Team Leadership
Affiliations
- Customer service
- Critical thinking
- Leadership
- Work ethics
- Flexibility
Languages
Tagalog (Filipino)
Professional
Spanish
Limited
Accomplishments
- Recognized multiple time by my Boss for exceeding the target sales for the entire platform.
- Recognized by my colleagues for being there when needed and helping them grow professionally.
References
References available upon request.
Timeline
Zone Manager
Paradies Lagardere'
09.2021 - 03.2024
Sales Associate
Paradies Lagardere'
06.2018 - 09.2021
Bachelor of Arts - Education
Divine Word College
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