Maria Rosario Colocado
Burnaby,BC
Summary
Quality-focused healthcare professional with several years' hands-on experience in clinical administration and patient care, advocacy and counseling. Talented at developing and actualizing strategies which strethatamline workflows and improve quality standards. Proven effective at guiding multi-disciplined healthcare teams to succeed in achieving patient outcome goals.
Overview
19
19
years of professional experience
Work History
Clinical Operations Manager
Tricities Home Health and ERH Community Health Nurse
Port Moody, British Columbia
08.2021 - Current
- Managed daily clinical operations while ensuring strict adherence to established protocols.
- Coordinated patient care activities with multidisciplinary teams to optimize treatment outcomes.
- Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices, and facilitation of a proactive work environment.
- Assisted with recruitment, selection, orientation and, training activities for new employees.
- Implemented clinical policies and procedures to enhance operational efficiency.
- Maintained accurate patient records using electronic health record systems for compliance.
- Resolved patient inquiries and concerns promptly, ensuring high satisfaction levels.
- Managed daily operations, including staffing levels, budgeting, scheduling, and resource allocation.
- Developed and initiated departmental goals, performance standards, policies, and procedures.
Clinical Operations Manager
C2A, E2B, ERH Community Health Nurse Eagle Ridge Hospital
Port Moody , BC
12.2024 - 09.2025
- Coordinated clinical operations across multiple healthcare settings.
- Managed patient care processes and ensured compliance with health regulations.
- Oversaw scheduling of nursing staff to optimize patient care delivery.
- Facilitated communication between healthcare teams to improve collaboration.
- Evaluated operational workflows for efficiency and effectiveness improvements.
- Assisted in budget planning for clinical operations and resource allocation.
- Reviewed safety reports from clinical sites in order to assess any adverse events or serious medical issues that could affect the outcome of the study.
- Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
- Developed and initiated departmental goals, standards of performance, policies and procedures.
- Interacted with patients and involved families, asked appropriate questions and listened carefully to deliver high level of clinical care.
- Collaborated with healthcare professionals to deliver high-quality patient care.
- Administered financial operations and handled budget development, expenditure authorization, accounting and financial reporting.
Interim Clinical Operations Manager
Tricities Home Support
Port Moody , BC
10.2019 - 08.2021
- Coordinated clinical operations and workflow for in-home support services.
- Oversaw staff training and development to enhance service delivery standards.
- Managed patient care plans to ensure compliance with regulatory requirements.
- Collaborated with healthcare providers to streamline patient communication processes.
- Developed operational policies and procedures for efficient service execution.
- Analyzed operational data to identify areas for process improvement initiatives.
- Facilitated team meetings to promote collaboration and address service challenges.
- Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Managed patient care and clinic services and handled financial management, quality assurance and safety and risk management.
- Collaborated with healthcare professionals to deliver high-quality patient care.
- Administered financial operations and handled budget development, expenditure authorization, accounting and financial reporting.
- Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices, and facilitation of a proactive work environment.
Interim Team Lead
Tricities Home Health
Port Moody , BC
06.2019 - 10.2019
- Led team meetings to coordinate project updates and address challenges.
- Collaborated with departments to streamline workflow and improve efficiency.
- Analyzed team performance data to identify areas for improvement.
- Facilitated conflict resolution among team members to maintain harmony.
- Oversaw daily operations to ensure adherence to company standards and policies.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
Clinical Practice Lead
New West and Tricities Home Health and Primary Care
New Westminster/Tricities , BC
08.2017 - 06.2019
- Led interdisciplinary teams to enhance patient care coordination and support services.
- Mentored staff on best practices for patient interaction and care management.
- Implemented training programs for new hires to ensure compliance with healthcare standards.
- Collaborated with community partners to promote health programs and initiatives.
- Provided leadership in creating a positive work environment for staff members by promoting teamwork and collaboration.
- Ensured quality assurance standards were met through regular audits of medical records and other documentation processes.
- Conducted performance evaluations for staff members to identify areas of improvement or training opportunities.
- Developed training materials for various programs and initiatives.
- Facilitated workshops to enhance employee skills and knowledge.
- Evaluated training effectiveness through participant feedback and assessments.
- Mentored junior trainers to improve delivery and engagement techniques.
- Collaborated with management to identify training needs and gaps.
- Implemented e-learning modules using Learning Management Systems.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Explained goals and expectations required of trainees.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Created and offered additional materials to enhance training.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
Quick Response Case Manager
Queen's Park Care Centre
New Westminster, British Columbia
07.2013 - 07.2017
- Coordinated client assessments to identify needs and develop personalized care plans.
- Collaborated with healthcare providers to ensure comprehensive care for clients.
- Facilitated communication between clients, families, and service providers for effective support.
- Conducted regular follow-ups to evaluate progress and adjust care plans as needed.
- Organized community resources to assist clients with access to services and support networks.
Home Health Liaison
Surrey Memorial Hospital
Surrey , BC
07.2012 - 07.2013
- Coordinated communication between departments to support and streamline patient care discharges and enhance patient care services.
- Developed and maintained relationships with community health organizations for resource sharing.
- Organized multidisciplinary team meetings to address patient care challenges effectively.
Registered Nurse, Medical/Palliative Unit
Burnaby Hospital
Burnaby , BC
01.2007 - 09.2012
- Provided direct patient care in high-acuity units to ensure safety and comfort.
- Administered medications following protocols to maintain patient health and compliance.
- Collaborated with multidisciplinary teams to develop and implement care plans.
- Monitored vital signs and reported changes to physicians for timely interventions.
- Educated patients and families on treatment plans, medications, and health management.
- Assisted in the training of new nursing staff on best practices and procedures.
- Utilized electronic health records for accurate documentation of patient information.
- Conducted assessments to evaluate patient conditions and inform clinical decisions.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
Education
Bachelor of Science - Nursing
Douglas College
New Westminster 12-2006
Master of Arts - Organizational Leadership
Trinity Western University
LangleySkills
- Clinical operations management
- Policy implementation
- Electronic health records
- Budget planning
- Resource allocation
- Compliance assurance
- Interdisciplinary collaboration
- Effective communication
- Conflict resolution
- Problem solving
- Team building
- Performance evaluation
- Training and mentoring
- Clinical leadership
- Patient flow
Timeline
Clinical Operations Manager
C2A, E2B, ERH Community Health Nurse Eagle Ridge Hospital
12.2024 - 09.2025
Clinical Operations Manager
Tricities Home Health and ERH Community Health Nurse
08.2021 - Current
Interim Clinical Operations Manager
Tricities Home Support
10.2019 - 08.2021
Interim Team Lead
Tricities Home Health
06.2019 - 10.2019
Clinical Practice Lead
New West and Tricities Home Health and Primary Care
08.2017 - 06.2019
Quick Response Case Manager
Queen's Park Care Centre
07.2013 - 07.2017
Home Health Liaison
Surrey Memorial Hospital
07.2012 - 07.2013
Registered Nurse, Medical/Palliative Unit
Burnaby Hospital
01.2007 - 09.2012
Bachelor of Science - Nursing
Douglas College
Master of Arts - Organizational Leadership
Trinity Western University
Similar Profiles
France-Lise TranieFrance-Lise Tranie
Physical Therapist Assistant at Nurse Home Care/Community Home Health Services/Allegiance Home Health/Pinnacle/Preferred Home Care of Florida Home Health AgenciesPhysical Therapist Assistant at Nurse Home Care/Community Home Health Services/Allegiance Home Health/Pinnacle/Preferred Home Care of Florida Home Health Agencies
Edward CruzEdward Cruz
Home Health LVN at Home Health Nurse Golden Home ServicesHome Health LVN at Home Health Nurse Golden Home Services
Anitta DevasiaAnitta Devasia
Practical Nurse at Nokian community health nurse, FinlandPractical Nurse at Nokian community health nurse, Finland
Jung Hwa (Alice) ShinJung Hwa (Alice) Shin
Manager Data Services at Global RelayManager Data Services at Global Relay
Chris IshimweChris Ishimwe
Customer Service Advisor at AppleCustomer Service Advisor at Apple