Maria Rosario Castro
Regina,SK
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Behavioral Support Worker
Clear Health Solutions
Moose Jaw
10.2026 - Current
- Supported behavioral care plans for clients at Clear Health Solutions.
- Assisted with personal care and routine daily living tasks.
- Followed safety procedures and maintained calm, structured environments.
- Attended team meetings to discuss support strategies. to review support strategies.
Dietary Aide
Chateau St. michael’s Senior Living
Moose Jaw, Saskatchewan
09.2026 - Current
- Reviewed special diets and texture needs before plating food items.
- Prepared resident meals following Chateau St. Michael's Senior Living diet orders.
- Served meal trays to senior living residents with courteous, respectful communication.
Assistant Restaurant Manager
A&W Canada
01.2023 - Current
- Delighting guests through managing and ensuring guest experience is satisfactory; handling and investigating guest concerns effectively; maintaining acceptable GX score
- Resumed all duties of absent staff members, including Cook, Cashier, and Prep Cook.
- Built and maintained effective relationships with suppliers, headquarters staff, and restaurant colleagues.
- Every day I bring my best to my work and my team
- Spending a reasonable amount each shift on the floor assisting and working with employees
- Working as a team with co-workers to achieve service times
- Conduct daily huddles
- Completing always ready checklists, weekly cleaning lists, and daily management checklists
- Led daily team huddles to communicate objectives and updates.
- Following all food safety regulations
- Following guidelines and keeping up to date with A&W standards such as: product knowledge, menu updates, promotions, equipment programming, etc.
- Adhering to Canalta and A&W operational standards
- Cleaning and maintenance of facility, property, and equipment (maintaining acceptable Steritech and health inspection audits)
- Assisting with restaurant employee schedule following policies and procedures
- Assisting with hiring and retaining employees while following proper procedures and guidelines (referring to staff and management development program, Canalta interview handbook)
- Sending in administrative paperwork such as invoices and payroll in a timely fashion
- Attending and being punctual for scheduled management classroom sessions and other management meetings
- Ensuring all cash management policies are regularly practiced and upheld in restaurant (cash shortage cannot exceed the threshold of 0.05% of sales, required to take restaurant deposits to the bank daily)
- Managed guest experiences by addressing concerns promptly and effectively, contributing to maintaining acceptable GX score.
- Being involved in local community marketing initiatives (this does not pertain to volunteer work)
- Participated in local community marketing initiatives to enhance restaurant visibility and engagement.
- Supporting and implementing company initiatives (e.g. Ashley’s Pay Cheque $1000 Challenge, etc.)
- Practicing and enforcing each of the nine A&W Climate goals on a regular basis
- I build a safe environment by welcoming, accepting and respecting everyone in our community
- We earn the trust of our guests, and each other by always doing what’s right
- I embrace change and welcome the future with creativity and courage
- We work together as partners pursuing common goals and shared success
- In the absence of any subordinate (Cook, Cashier, Prep Cook, Dining Room Attendant, Cross Trained, Staff Trainer), Supervisors must resume all duties and responsibilities associated with that position, until a suitable replacement is found
- Consistently implementing performance management system (conducting station checklists, employee counseling and recognition)
Restaurant Manager
Popeye’s Chicken Singapore
03.2020 - 01.2023
- Developed, implemented, and managed business plans to promote profitable food and beverage sales
- Developed daily employee incentive schemes, fostering a positive and engaging workplace culture
- Pursued aggressive strategies to improve Ebitda performance.
- Managed labor costs and payroll processing effectively.
- Maintain cost of goods Sales (COGS)
- Conducted NSF R.E.V audits to ensure compliance and organization.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations
- Led and directed team members on effective methods, operations, and procedures
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Carefully interviewed, selected, trained, and supervised staff
- Created fun team building activities to engage staff in up-selling to meet revenue targets
- Engaged with customers to gather feedback, leveraging insights to implement enhancements in restaurant operations
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant
Assistant Restaurant Manager
Baja Fresh Mexican Grill Singapore
03.2015 - 03.2020
- Managed administration and paperwork to ensure smooth operations
- Handling customers enquiries and reservations
- Doing Schedule for staffs and manager
- Conducted monthly sales checks and stock takes to maintain inventory accuracy
- Keeping the statistical and staff record
- Doing Schedule for staff and manager
- Handling administration and paperwork
Assistant Manager
Basil Leaf Café & Jus Bar Restaurant
03.2013 - 02.2015
- Reporting to manager for daily sales and operation
- Record information about inventory and health practices
- Ensure validity of updated price list at all time
- Forwarded daily reports to the head office and accounts.
- Assisted restaurant manager in conducting annual performance reviews with individual staff members
- Maintained the safety and security of stock items.
Outlet Supervisor
Super Mr. Bean Singapore
01.2011 - 02.2013
- Paperwork duties include reports and possibly cash management at the end of the day
- Ensure timely opening and closing the store
- Tracked in and out movement of store stock
- Keeping track of in and out movement of stores stocks
- Help all other managers in providing on-the-job training to the staff in-store
Assistant Manager
EDRose Sizzling Plate Philippines
05.2006 - 12.2010
- Responsible for issuing official Receipts to customer
- In charge in staff profile and provide guidance to improve customer satisfaction
- Keeping track of in and out movement of stores stocks
- Ensuring the quality of product and performance
- Monitoring the sales daily
Admin Staff / Clerk
Treasurer's Office in Municipality of Balanga City Bataan
09.2005 - 03.2006
- Assure the maintenance of office equipment including fax and computer
- Filing documents and photocopies
- Encoding data
- Assisting Staffs
Education
Bachelor - Hotel, Resort And Restaurant Management
Philippines Women’s University
PhilippinesSkills
- Behavioral intervention
- Crisis intervention
- Daily living support
- Emotional support
- Performance improvement
- Performance reviews
- Operations management
- Staff Scheduling
- Cost controls
- Inventory control and record-keeping
- Team collaboration
- Leadership and management
- Passion for customer satisfaction
- Daily living support
+1 6395381591
Certification
- First aid & CPR Course
- Personal Support worker Course (PSW)
- TLR -Certificate
- Saskatchewan Law & Committee
- Leadership Course
- Fire Safety Course
- Food Handler Certificate
Professional Attitude
- A self – started and can work independently.
- Result oriented, dependable with high level of integrity and excellent leadership abilities.
- Has proven ability to motivate and work effectively with people from other cultures
Languages
English
Timeline
Behavioral Support Worker
Clear Health Solutions
10.2026 - Current
Dietary Aide
Chateau St. michael’s Senior Living
09.2026 - Current
Assistant Restaurant Manager
A&W Canada
01.2023 - Current
Restaurant Manager
Popeye’s Chicken Singapore
03.2020 - 01.2023
Assistant Restaurant Manager
Baja Fresh Mexican Grill Singapore
03.2015 - 03.2020
Assistant Manager
Basil Leaf Café & Jus Bar Restaurant
03.2013 - 02.2015
Outlet Supervisor
Super Mr. Bean Singapore
01.2011 - 02.2013
Assistant Manager
EDRose Sizzling Plate Philippines
05.2006 - 12.2010
Admin Staff / Clerk
Treasurer's Office in Municipality of Balanga City Bataan
09.2005 - 03.2006
Bachelor - Hotel, Resort And Restaurant Management
Philippines Women’s University