Maria Rosario Castro
Moose Jaw
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
A&W Canada
01.2023 - Current
- Built and maintained effective relationships with suppliers, headquarters staff, and restaurant colleagues.
- Spending a reasonable amount each shift on the floor assisting and working with employees
- In the absence of any subordinate (Cook, Cashier, Prep Cook, Dining Room Attendant, Cross Trained, Staff Trainer), Supervisors must resume all duties and responsibilities associated with that position, until a suitable replacement is found
- Completing always ready checklists, weekly cleaning lists, and daily management checklists
- Working as a team with co-workers to achieve service times
- Following guidelines and keeping up to date with A&W standards such as: product knowledge, menu updates, promotions, equipment programming, etc.
- Adhering to Canalta and A&W operational standards
- Cleaning and maintenance of facility, property, and equipment (maintaining acceptable Steritech and health inspection audits)
- Following all food safety regulations
- Conduct daily huddles
- Consistently implementing performance management system (conducting station checklists, employee counseling and recognition)
- Consistent coaching and development of employees; following proper training standards for management and staff
- Assisting with restaurant employee schedule following policies and procedures
- Assisting with hiring and retaining employees while following proper procedures and guidelines (referring to staff and management development program, Canalta interview handbook)
- Attending and being punctual for scheduled management classroom sessions and other management meetings
- Managing and controlling food and waste costs in the restaurant according to Canalta targets
- Ordering, invoice paying, and managing inventory of all restaurant products and services
- Monitoring and managing labor costs in the restaurant (meeting labor percentage and customer per man hour targets that were budgeted for at the start of the year)
- Ensuring all cash management policies are regularly practiced and upheld in restaurant (cash shortage cannot exceed the threshold of .05% of sales, required to take restaurant deposits to the bank daily)
- Delighting guests through managing and ensuring guest experience is satisfactory; handling and investigating guest concerns effectively; maintaining acceptable GX score
- Sending in administrative paperwork such as invoices and payroll in a timely fashion
- Being involved in local community marketing initiatives (this does not pertain to volunteer work)
- Having a positive and professional demeanor while working
- Following and enforcing all policies issued by the human resource department (e.g. Discrimination, Harassment, Bullying and Violence Policy, Media Policy, Confidentiality Policy, Break and Time Card Policy, etc.)
- Supporting and implementing company initiatives (e.g. Ashley’s Pay Cheque $1000 Challenge, etc.)
- Practicing and enforcing each of the nine A&W Climate goals on a regular basis
- Every day I bring my best to my work and my team
- I build a safe environment by welcoming, accepting and respecting everyone in our community
- We hustle to delight each guest with the convenience they crave
- We earn the trust of our guests, and each other by always doing what’s right
- I embrace change and welcome the future with creativity and courage
- We work together as partners pursuing common goals and shared success
Restaurant Manager
Popeye’s Chicken Singapore
03.2020 - 01.2023
- Achieve the monthly target for food, paper, linen, utilities, and miscellaneous costs for the store
- Develop daily employee incentive schemes and create a positive, fun, working environment
- Aggressive in achieving Ebitda
- Taking care of labor and payroll
- Maintain cost of good Sales (COGS)
- NSF R.E.V Audit make sure everything place
- Led and directed team members on effective methods, operations, and procedures
- Developed, implemented, and managed business plans to promote profitable food and beverage sales
- Reduced labor costs by 16% percent while maintaining excellent service and profit levels
- Carefully interviewed, selected, trained, and supervised staff
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations
- Created fun team building activities to engage staff in up-selling to meet revenue targets
Assistant Restaurant Manager
Baja Fresh Mexican Grill Singapore
03.2015 - 03.2020
- Handling administration and paperwork
- Handling customers enquires and reservation
- Recruiting training and supervising staff
- Checking Sales and stock take every month end
- Keeping the statistical and staff record
- Doing Schedule for staffs and manager
- Additional work – reporting to Manager for 4 store sales monthly COGS and analyzing the sales
Assistant Manager
Basil Leaf Café & Jus Bar Restaurant
03.2013 - 02.2015
- Reporting to manager for daily sales and operation
- Record information about inventory and health practices
- Ensure validity of update price list at all time
- Forwarding daily reports as instructed by the company to respective head office or accounts
- Helping restaurant manager to conduct an annual performance review on a one-on-one basis
- Responsible for the safety and security of stocks.
Outlet Supervisor
Super Mr. Bean Singapore
01.2011 - 02.2013
- Paperwork duties includes reports and possibly cash management at the end of the day
- Ensure timely open and close the store
- Keeping track of in and out movement of stores stocks
- Ensure the staff are always customer-oriented and presentable
- Help all other managers in providing on the job training to the staff in-store
Assistant Manager
EDRose Sizzling Plate Philippines
05.2006 - 12.2010
- Responsible for issuing official Receipts to customer
- In charge in staff profile and provide guidance to improve customer satisfaction
- Keeping track of in and out movement of stores stocks
- Ensuring the quality of product and performance
- Monitoring the sales daily
Admin Staff / Clerk
Treasurer's Office in Municipality of Balanga City Bataan
09.2005 - 03.2006
- Assure the maintenance of office equipment including fax and computer
- Filing documents and photocopies
- Encoding data
- Assisting Staffs
Education
Bachelor - Hotel, Resort And Restaurant Management
Philippines Women’s University
Philippines04.2007
Skills
- LEADERSHIP SKILLS, management skills
- Food preparation and safety
- Performance improvement
- Cost-controls
- Passion for customer satisfaction
- Recruitment
- Trained in performance and wage reviews
- Staff Scheduling
- Operations management
- Inventory control and record-keeping
- Staff Payroll
+1 6395381591
Certification
- First aid Course
- Saskatchewan Law & Committee
- Leadership Course
- ServSafe International FOOD SAFETY CERTIFICATE (Expiry: Jan 2026)
Languages
English
Native or Bilingual
Professional Attitude
- A self – started and can work independently.
- Result oriented, dependable with high level of integrity and excellent leadership abilities.
- Has proven ability to motivate and work effectively with people from other cultures
Timeline
Assistant Restaurant Manager
A&W Canada
01.2023 - Current
Restaurant Manager
Popeye’s Chicken Singapore
03.2020 - 01.2023
Assistant Restaurant Manager
Baja Fresh Mexican Grill Singapore
03.2015 - 03.2020
Assistant Manager
Basil Leaf Café & Jus Bar Restaurant
03.2013 - 02.2015
Outlet Supervisor
Super Mr. Bean Singapore
01.2011 - 02.2013
Assistant Manager
EDRose Sizzling Plate Philippines
05.2006 - 12.2010
Admin Staff / Clerk
Treasurer's Office in Municipality of Balanga City Bataan
09.2005 - 03.2006
Bachelor - Hotel, Resort And Restaurant Management
Philippines Women’s University
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