Strong administrative and customer service skills Excellent communication skills Proven ability to address and resolve customers’ complaints and concerns Fluent in English and Spanish
Overview
9
9
years of professional experience
Work History
Branch Manager
Pacifico Cable SPA Company
01.2021 - 01.2022
Supervised 10 to 20 staff within internet/cell/TV service company
Provided training and support to staff to ensure high quality of customer service
Monitored sales targets of staff
Retention Specialist
MOVISTAR/Teamwork HR Company
01.2017 - 01.2020
Provided HR support to staff within telecommunications company
Delivered training and incentives to staff to improve retention
Completed administrative duties and maintained documentation of staff files
Retention Specialist
MOVISTAR/Teamwork HR Company
01.2017 - 01.2020
Provided HR support to staff within telecommunications company
Delivered training and incentives to staff to improve retention
Completed administrative duties and maintained documentation of staff files
Customer Service Executive
ATENTO/Teamwork HR Company
01.2013 - 01.2017
Provided support to customers to regarding their telecommunications services
Effectively addressed and resolved customer complaints
Increased sales by promoting new services to customers
Project Coordinator at Aecon Utilities, Aecon Golden Mile and Aecon Three FiresProject Coordinator at Aecon Utilities, Aecon Golden Mile and Aecon Three Fires