Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Paz Pantoja Salazar

Toronto,ON

Summary

Strong administrative and customer service skills Excellent communication skills Proven ability to address and resolve customers’ complaints and concerns Fluent in English and Spanish

Overview

9
9
years of professional experience

Work History

Branch Manager

Pacifico Cable SPA Company
01.2021 - 01.2022
  • Supervised 10 to 20 staff within internet/cell/TV service company
  • Provided training and support to staff to ensure high quality of customer service
  • Monitored sales targets of staff

Retention Specialist

MOVISTAR/Teamwork HR Company
01.2017 - 01.2020
  • Provided HR support to staff within telecommunications company
  • Delivered training and incentives to staff to improve retention
  • Completed administrative duties and maintained documentation of staff files

Retention Specialist

MOVISTAR/Teamwork HR Company
01.2017 - 01.2020
  • Provided HR support to staff within telecommunications company
  • Delivered training and incentives to staff to improve retention
  • Completed administrative duties and maintained documentation of staff files

Customer Service Executive

ATENTO/Teamwork HR Company
01.2013 - 01.2017
  • Provided support to customers to regarding their telecommunications services
  • Effectively addressed and resolved customer complaints
  • Increased sales by promoting new services to customers

Education

Diploma - Family And Community Services

Medix College

No Degree - Office Basics

PTP Adult Learning And Employment Programs

Advanced English Certificate - undefined

Camelford Institute
Chile
01.2005

High School Diploma - undefined

International School
Valparaiso, Chile
01.2000

Skills

Staff supervision

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Branch Manager

Pacifico Cable SPA Company
01.2021 - 01.2022

Retention Specialist

MOVISTAR/Teamwork HR Company
01.2017 - 01.2020

Retention Specialist

MOVISTAR/Teamwork HR Company
01.2017 - 01.2020

Customer Service Executive

ATENTO/Teamwork HR Company
01.2013 - 01.2017

Advanced English Certificate - undefined

Camelford Institute

High School Diploma - undefined

International School

Diploma - Family And Community Services

Medix College

No Degree - Office Basics

PTP Adult Learning And Employment Programs
Maria Paz Pantoja Salazar