Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Hi, I’m
Maria Paz Astudillo
Kleinburg,ON
Summary
Overview
7
years of professional experience
Work History
O'Neil Electric
Administration
06.2018 - Current
Job overview
- Scanned documents and saved in database to keep records of essential organizational information.
- Checking the material that is going to be delivered to the customer
- Picking the material that the customer's order indicates
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Prepared Excel spreadsheets with data used to create visuals such as graphs.
- Provided exceptional customer service, addressing inquiries and resolving issues related to orders, shipping, and returns promptly.
- Utilized advanced computer skills to quickly and accurately input data into various software programs.
- Oversaw benefits administration, ensuring accurate processing and timely communication to employees.
- Maintained detailed records of all purchasing activities for accurate reporting and analysis.
- Provided exceptional customer service, resolving client issues promptly and professionally.
- Provided database and system administration involving web and communication components.
- Supervised and managed daily scheduling, tasking, and administration.
- Performed general office administration and management functions.
- Trained new team members on contract administration procedures, increasing departmental productivity levels.
- Assisted with network administration tasks.
- Handled office administration tasks.
- Completed paperwork for monthly reports to administration concerning enrollment.
- Trained admissions employees on office and administration processes.
- Improved personnel administration processes by streamlining workflows and implementing efficient systems.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Completed data entry tasks with accuracy and efficiency.
Phoenix
General Labor
05.2018 - 06.2018
Job overview
- Assembled products in a fast-paced environment
- Worked with team members to achieve daily tasks
- Reached and exceeded daily quotas
- Tapped, loomed, and coiled products.
- Increased overall job site efficiency by assisting with general labor tasks when necessary.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
Palma Pasta
Kitchen help
04.2017 - 04.2018
Job overview
- Prepare Italian cuisine
- Cleaned kitchen to maintain a tidy and safe environment
- Worked in a fast environment and achieved daily tasks.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and organized kitchen stations to promote team efficiency.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Operated standard kitchen equipment with focus on safety and sanitation.
Education
Tecnológico Universitario CordilleraQuito, Ecuador
No Degree from Accounting And Finance
University Overview
- High School Diploma, Ecuador
- College diploma
- Service excellence, ACCESS Employment
Unidad Educativa MASAYQuito, Ecuador
High School Diploma
06.2012
University Overview
- High School Diploma, Ecuador
- College diploma
- Service excellence, ACCESS Employment
Skills
- Great customer service skills and able to communicate effectively
- Able to work well in a team environment and independently
- Bilingual and able to speak Spanish and English fluently
- Fast learner with strong willingness to learn new skills and tasks
- Excellent time management skills and able to prioritize task effectively
- Team work and collaboration
- Oral and written communication skills
- Professionalism and strong work ethics
- Leadership
- Project Management
- Planning
- Delegation
- Coaching
- Communication
Languages
English
Native or Bilingual
Italian
Limited Working
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Administration
O'Neil Electric
06.2018 - Current
General Labor
Phoenix
05.2018 - 06.2018
Kitchen help
Palma Pasta
04.2017 - 04.2018
Tecnológico Universitario Cordillera
No Degree from Accounting And Finance
Unidad Educativa MASAY
High School Diploma
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