Yaime Molina Sariol
Brossard,QC
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at 3 Amigos. Expert in staff training and development, strategic planning, and complex problem-solving. Successfully cross-trained employees and resolved conflicts, significantly improving service delivery and team agility.
Overview
3
3
years of professional experience
Work History
Manager
3 Amigos
08.2023 - 09.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Head Bartender
3 Amigos
04.2021 - 09.2024
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained 12 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
High School Diploma -
IPI Republica Bolivariana De Venezuela
Cuba07.2009
Skills
Team Leadership
Time Management
Complex Problem-Solving
Staff Management
Staff Training and Development
Strategic Planning
Languages
English
Full Professional
French
Elementary
Spanish
Native or Bilingual
Timeline
Manager
3 Amigos
08.2023 - 09.2024
Head Bartender
3 Amigos
04.2021 - 09.2024
High School Diploma -
IPI Republica Bolivariana De Venezuela
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