Maria Ofelia Duran Puentes
Los Angeles,CA
Summary
Dynamic Sales Associate with a proven track record at my own business, excelling in customer service and problem-solving. Cultivated strong customer relationships, enhancing repeat business and ensuring a welcoming store environment. Recognized for reliability and teamwork, effectively managing high-stress situations while maintaining visual appeal and organization.
Overview
2
2
years of professional experience
Work History
Sales Associate
Own Business
01.2025 - 06.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Own Business
01.2023 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
Languages
Spanish
Full Professional
Timeline
Sales Associate
Own Business
01.2025 - 06.2025
Sales Associate
Own Business
01.2023 - 01.2025
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