Marian Rueda
Summary
Dynamic pet care professional with a friendly demeanor and strong organizational skills. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Committed to ensuring the well-being of pets while fostering positive relationships with clients and their furry companions.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Pet Spa Management
Paws at Fort York
11.2024 - Current
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Assisted groomers on basic needs as replacement of their tools, feeding the dogs, follow ups with the owners, and cleaning after each service.
- Followed up calls for appointment confirmations, cancellations, and updated on the grooming service.
- Replaced empty stock (food, shampoo, bandanas, treats and toys) on shelves and grooming room.
- Assisted personalized day care with some dogs at home when needed.
Dog Walker
Gussy & Company Dog Walking
03.2024 - 08.2024
- Managed daily dog walking schedules, ensuring timely and consistent service for clients.
- Developed strong relationships with clients through effective communication and reliability.
- Implemented safety protocols during walks to ensure well-being of dogs in various environments.
- Monitored dogs' behavior and health, reporting concerns to owners promptly for proactive care.
- Organized group walks, maximizing efficiency while maintaining individual attention for each dog.
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Provided dogs with exercise and fresh air to promote dog health.
- Secured dog collars and tags before starting walks to guarantee identification in emergencies.
- Made owners comfortable with care by following instructions and meeting dog needs.
- Greeted pet owners warmly to build trust and create lasting relationships.
- Provided dog with water for adequate hydration on longer walks.
- Delivered peace of mind for clients by providing regular updates and photos of their pets during walks.
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats.
- Adapted walking routines according to weather conditions to ensure the safety of all pets under my care.
- Expanded client base through word-of-mouth referrals and positive testimonials from satisfied customers.
Dog Daycare Attendant
La Casa De La Nana
02.2018 - 08.2021
- Supervised daily activities of up to 30 dogs, ensuring safety and well-being.
- Developed engaging play routines tailored to individual dog needs, enhancing socialization skills.
- Maintained cleanliness and organization of facility, promoting a healthy environment for pets.
- Monitored dog behavior, identifying signs of stress or aggression, and intervened appropriately.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
- Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
- Exercised animals regularly with walks and rigorous play activities.
- Provided excellent care to dogs with special needs, ensuring they received proper medication and attention.
- Promoted physical activity in pets by leading daily exercise routines tailored to individual fitness levels and energy requirements.
Education
Bachelor of Science - Communications
UNIVA
Guadalajara, Jalisco, Mexico01-2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Multitasking
- Excellent communication
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Problem resolution
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Pet Spa Management
Paws at Fort York
11.2024 - Current
Dog Walker
Gussy & Company Dog Walking
03.2024 - 08.2024
Dog Daycare Attendant
La Casa De La Nana
02.2018 - 08.2021
Bachelor of Science - Communications
UNIVA
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