Mariano Uribe Pallares
San Diego
Summary
Dynamic Shift Lead at Taco Bell with a proven track record in conflict resolution and team management. Expert in maintaining safety standards and enhancing customer satisfaction. Recognized for effectively coaching team members and resolving issues swiftly, ensuring a seamless service experience and adherence to quality control protocols.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead
Taco Bell
San Diego
02.2021 - Current
- Manage operations during shifts, ensuring smooth service, customer satisfaction and adherence to Taco Bell standards
- Guide team members, handle customer issues and maintain a clean, safe and efficient work environment.
- Supervise and support team members, ensuring they understand their roles and responsibilities and maintain a positive and productive work environment.
- Address customer needs and complaints ensuring they receive prompt and positive service and maintain a positive guest experience.
- Ensure all food products are prepared to company standards and maintain a clean and safe work area.
- Follow all safety protocols and ensure compliance with company standards regarding food safety, equipment and facility maintenance.
- Address any issues that arise during the shift, including equipment malfunctions, supply shortages or customer complaints.
Education
High School Diploma -
Mira Mesa High School
San Diego, CA06.2022
Skills
- Conflict Resolution
- Communication
- Problem Solving
- Safety Standards
- Excellent People Skills
- Time Management
- Critical Thinking
- Teamwork
- Inventory control
- Customer service
- Food safety
- Time management
- Quality control
- Employee evaluation
- Coaching and mentoring
Affiliations
- High School football
- Played bass clarinet and tuba
Accomplishments
- First place in chest tournament
- Multiple employee of the month awards
- Promoted from service champion to shift lead after one year
Certification
- Food certification
Languages
Spanish
Full Professional
English
Native/ Bilingual
References
References available upon request.
Timeline
Shift Lead
Taco Bell
02.2021 - Current
High School Diploma -
Mira Mesa High School
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