Lea-Nora Stoykova
Pembroke,Canada
Summary
Reliable professional with a focus on customer service and organizational excellence. Skilled in customer assistance, payment handling, and ensuring accuracy in fast-paced settings. Noted for clear communication and effective multitasking that foster positive shopping experiences. Dedicated to supporting store operations and enhancing customer engagement.
Overview
7
7
years of professional experience
Work History
Office Assistant / Front Desk Support
Nordy Constructions Inc
Ottawa
01.2021 - Current
- Provided front-line support by answering calls, greeting visitors, and assisting with inquiries.
- Managed scheduling, documentation, and office supplies with attention to detail.
- Handled sensitive information and financial records with accuracy and confidentiality.
- Supported staff and clients with excellent service and problem-solving skills.
Marketing & Client Service Coordinator
Nordy Constructions Inc
Ottawa
01.2019 - Current
- Coordinated client communications, ensuring professional and friendly service.
- Assisted with promotional events, welcoming guests and providing information.
- Balanced multiple priorities in a fast-paced environment while meeting deadlines.
- Created professional presentations and supported the team with administrative tasks.
Order Filler & Customer Support
Diversified Nutrition
Ottawa
06.2023 - 07.2024
- Processed and fulfilled customer orders with accuracy, ensuring a positive experience.
- Handled inventory checks and reported discrepancies to maintain stock accuracy.
- Assisted with customer inquiries and resolved issues quickly and professionally.
- Worked efficiently under pressure to meet strict deadlines while maintaining quality standards.
Education
Interior Design
Quebec Career School
Quebec City, QC10.2025
Diploma - Business Marketing
Algonquin College
Ottawa, ON01.2025
Skills
- Cash Handling & POS Systems (transferable from office and order experience)
- Customer Service & Problem Solving
- Organization & Time Management
- Teamwork & Collaboration
- Accuracy & Attention to Detail
- Communication (in person & by phone)
- Microsoft Office & Outlook
Languages
English (Fluent)
Bulgarian (Native)
Spanish (Conversational)
Italian (Learning)
Timeline
Order Filler & Customer Support
Diversified Nutrition
06.2023 - 07.2024
Office Assistant / Front Desk Support
Nordy Constructions Inc
01.2021 - Current
Marketing & Client Service Coordinator
Nordy Constructions Inc
01.2019 - Current
Interior Design
Quebec Career School
Diploma - Business Marketing
Algonquin College