Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MARIANO HOYOS

Woodstock,NEW BRUNSWICK

Summary

Successful and highly self-motivated team manager. Strong customer service skills developed in an extensive career. Open Minded, creative, and decisive.

Mighty believer in brand power and customer loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.

Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Regional Manager

VITNIK - Anavi S.A.
07.2010 - 12.2021
  • Head manager of the provincial office
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Successful team leader of more than 250 independent salespeople
  • Efficiently searched, selected, and recruited the entire team of salespeople
  • Maximized results with more than 96% compliance with the sales targets, and annual growth of more than 25% per year in the last five years
  • Effectively developed and implemented effective communication strategies in the different sales campaigns
  • Implemented effective processes for stock management, merchandise delivery, and returns management at a high-efficiency level
  • Managed with high customer satisfaction, all customer support services, and claim resolution
  • Proficiently instrumented collection management processes and optimized financial management.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.

Finishing Department Attendant

AVONDALE KITCHENS
07.2022 - Current
  • Active control, classification and preparation of the different parts of the furniture
  • Analysis, determination and application of the corresponding surface treatment for an optimal painting and finishing process
  • Methodical selection and preparation of paints and/or lacquers for each product in production
  • Exact preparation and conditioning of the painting machine for each job according to the indicated technical specifications
  • Strict quality controls at each stage of the process
  • Organized control and projection of stock of inputs
  • Intensive building maintenance, machinery and tools in general
  • Exhaustive process of continuous improvement of procedures
  • Permanent coordination and cooperation with other productive areas.

General Labourer

MCCAIN FOODS
05.2022 - 07.2022
  • I carried out specific tasks in the different steps of the production process, mainly the preparation and cooking sector of the bases of all the desserts, my responsibilities being to keep the machines with which I work operationally at different times, the supply of the raw materials that correspond to the process, control the correct operation and fluidity of the production line
  • Actively collaborate with the cleaning and maintenance of both the work areas and the machines where we work
  • Develop and implement criteria for evaluating the products, exercising continuous selection and quality control throughout the process, and discarding products that do not meet the company’s criteria
  • Participate in the general tasks that favour the normal development of the tasks of all the productive sectors of the manufacturing plant
  • Continuous training, review and implementation of all the security measures defined by the company to maintain a smooth development of the planned tasks, with a very high degree of knowledge and awareness of what security generates in terms of prevention
  • Willingness to permanently collaborate with any co-worker who may need assistance
  • Always attentive to detect possible problems or difficulties to resolve situations before they become problems, making decisions and resolving or informing my supervisor depending on the type of situation that is arising.

Education

BBA - Marketing

Palermo University
Buenos Aires, Argentina
10.2008

Skills Launch NB Program - Immigrant Employability Program

New Brunswick Multicultural Council
Woodstock, NB
08.2022

Skills

  • Solid experience with more than 25 years of work trajectory in business
  • Strong customer skills, understanding the customer’s needs, finding solutions, providing guidance and advice, and solving problems to build strong and long-term relationships
  • Passionate powerful brand and loyalty developer
  • Highly self-motivated, proactive, and capable of responsibly working independently
  • Excellent team player with effective communication, leadership, and presentation skills
  • Efficiently able to achieve ambitious goals with hard deadlines
  • Decidedly willing to learn and develop new skills
  • Canadian Experience
  • Customer Engagement

Certification

  • Workplace Standard First Aid with CPR C & AED - St John Ambulance Issued Apr 2022 · Expires Apr 2025 - Credential ID 1152617275
  • Food Handler Certificate - TrainCan, Inc. Issued Mar 2022 - Expires Mar 2027 - Credential ID 82300321B
  • WHMIS - SIMDUT Certificate - Safety Services New Brunswick Issued Mar 2022 · Expires Mar 2025 - Credential ID 22-0098
  • Fire Safety Certificate - Safety Services New Brunswick Issued Mar 2022 · Expires Mar 2023 - Credential ID 22-0089
  • Glider Pilot - ANAC Argentina - Issued Jan 2018 No Expiration Date - Cred ID 22490118

Timeline

Finishing Department Attendant

AVONDALE KITCHENS
07.2022 - Current

General Labourer

MCCAIN FOODS
05.2022 - 07.2022

Regional Manager

VITNIK - Anavi S.A.
07.2010 - 12.2021

BBA - Marketing

Palermo University

Skills Launch NB Program - Immigrant Employability Program

New Brunswick Multicultural Council

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MARIANO HOYOS