Mariano Guerrero
Oxnard,CA
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Golden State Storage
07.2023 - 06.2024
- Office and Outdoor responsibilities to manage both self-storage and truck rentals
- Provide excellent customer service, resolve customer problems, and handle all telephone and walk-in inquiries
- Moving truck rentals, including light cleaning and the ability to maneuver truck and trailer equipment
- Sales, occupancy, and delinquency management of the facility
- Show, rent, and clean storage units
- Cash handling for payments
- Outgoing and incoming mail processing
- Keep all required files in order as directed by corporate
- Maintain neat, clean, safe, and secure facility, including daily lock checks, and visual inspections daily
- Maintenance duties consist of cleaning storage units, property grounds, and office; weed removal, bathrooms, changing light bulbs, truck rental cleaning and re-fueling at nearby gas station when necessary
- Must be capable of climbing ladders
- Multi-task between in-person, phone, and online communications with current and potential renters
- Collaborate effectively and positively with team leads and fellow employees on setting and achieving team-specific goals
Production Manager / Sales Manager
EESCORD
06.2021 - 06.2023
- Company Overview: Manufacturing company
- Coordinating and controlling production processes in a manufacturing company
- Manage materials and workers
- Guarantee the quality of the products
- Ensure production efficiency
- Identify training needs and organize training sessions
- In charge of leading and coordinating the sales team of the company
- Define sales strategies
- Develop action plans
- Supervise the sells team and motivate the team
- Objective is to achieve the sales goals of the manufacturer company
- Manufacturing company
Relationship Banker / Assistant Manager
Bank of the West
03.2018 - 05.2021
- Develops new loan/deposits business and expands existing account relationships
- Coordinate sales activities in the branch
- Work to achieve the mission of the Bank
- Officer-in-Charge in the Branch Manager's absence
- Leads the sales effort in the branch
- Implement promotional campaigns and product initiatives
- Sells Bank products and provides superior customer service
- Manages more complex sales transactions
- Cross sells products and services, including mortgage loans
- Supports the Branch Manager in performing human resources activities related to sales staff, including hiring, coaching, performance management, pay and employee terminations
- Lead Relationship Banker team member performance by establishing annual performance targets, providing direction and support through activity-based coaching and skill development
- Lead sales meetings
- Provide training on bank products and sales/service issues
Relationship Manager
Bank of America
06.2009 - 03.2018
- Additional training and development through our Academy for Consumer and Small Business to develop in your role
- Grow your business knowledge and network by using a defined consultative questioning approach with clients to systematically identify client needs and appropriate solutions, as well as partnering with experts
- Confidently build relationships with clients
- Gaining-depth knowledge of clients' financial life priorities and connect them to our solutions that meet their financial goals
- Provide clients with a personalized rewarding experience by executing a variety of defined client engagement strategies through relationship calling, in-person conversations and referrals to specialists
- Continuously learn by using resources and technologies to optimize the client experience
- Preapproved customers for home loans, heloc, auto loans
Financial Operation Manager / Teller
Bank of America
04.2004 - 06.2009
- Learn core banking solutions and processes
- Understand solutions we provide through Bank of America and how to accurately process transactions such as client deposits and cashing checks
- Adhere to policies and procedures through education of regulatory policies, employee and client safety procedures and service delivery guidelines
- Ensure day-to-day activities comply with standards by observing and coaching teammates in customer service, operational procedures, transaction accuracy and client engagement
- Grow your network to maximize effectiveness in meeting client needs
- Build relationships with teammates and specialists to assist clients with financial needs and/or problem resolution
- Confidently build relationships with clients
- Gaining-depth knowledge of clients' financial life priorities and connect them to Bank of America solutions that meet their financial goals
- Continuously learn by using resources and technologies to optimize the client experience
- Inform and educate clients on how to conduct simple transactions through convenient banking options (such as online banking, mobile banking and ATMs) that benefit them
- Manage the financial center in the absence of the financial center manager
- Bank Teller responsibilities include providing a positive customer service experience, processing routine banking transactions, engaging with customers and recommending products based on their financial goal
Skills
- Bilingual English and Spanish
- Logistics
- Data analysis skills
- Inventory control
- Production planning
- Microsoft Word and Excel
- B2b Phone Skills Improvement Program
- Customer Relations
- Staff Training and Development
- Operations Management
Timeline
Assistant Manager
Golden State Storage
07.2023 - 06.2024
Production Manager / Sales Manager
EESCORD
06.2021 - 06.2023
Relationship Banker / Assistant Manager
Bank of the West
03.2018 - 05.2021
Relationship Manager
Bank of America
06.2009 - 03.2018
Financial Operation Manager / Teller
Bank of America
04.2004 - 06.2009
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