MARIANNIE ILAGAN
New Waterford
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
12.2024 - Current
- Processed customer orders at the counter efficiently.
- Handled cash and card transactions accurately.
- Restocked milk, juices, and other necessary items to ensure availability.
- Cleaned counters, machines, utensils, and seating areas daily.
Deli Clerk
Sobeys
08.2024 - Current
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared salads, soups and sandwiches for customers.
FOOD COUNTER ATTENDANT
Robins Donuts
05.2023 - 11.2024
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Created wide variety of hot and cold drinks and baking muffins, donuts, cookies and deli sandwiches.
- Used POS system to accurately enter orders and process payments.
- Maintained a clean and organized workspace, ensuring a positive experience for customers.
- Implemented time management strategies to minimize wait times during high-volume periods.
FRONT END SUPERVISOR
Waltermart Supermarket
09.2022 - 03.2023
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
RESTAURANT SHIFT MANAGER
Conti's Bakeshop And Restaurant
04.2021 - 08.2022
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits..
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Monitored employee food handling, safety and uniform requirements.
ASSISTANT RESTAURANT MANAGER
Army Navy Burger
05.2015 - 11.2020
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
DINING ATTENDANT
Shakey's Pizza Parlor
09.2013 - 01.2015
- Contributed to revenue growth by upselling menu items and promoting daily specials to guests.
- Strengthened relationships with regular customers through personalized attention, remembering preferences, names, and engaging in friendly conversation.
- Maintained high cleanliness standards by consistently performing proper sanitation practices throughout the dining area.
Education
Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT
DE LA SALLE
04.2012
Skills
- Excellent work ethic
- Quick Learner
- Flexible Schedule
- Adaptability and Flexibility
- Customer-focused
- Complaint Handling
- Food safety and sanitation
- Cash Handling
- Computer Skills
Certification
- CPR/AED Certification, St. John Ambulance (November 29, 2027)
Timeline
Barista
Starbucks
12.2024 - Current
Deli Clerk
Sobeys
08.2024 - Current
FOOD COUNTER ATTENDANT
Robins Donuts
05.2023 - 11.2024
FRONT END SUPERVISOR
Waltermart Supermarket
09.2022 - 03.2023
RESTAURANT SHIFT MANAGER
Conti's Bakeshop And Restaurant
04.2021 - 08.2022
ASSISTANT RESTAURANT MANAGER
Army Navy Burger
05.2015 - 11.2020
DINING ATTENDANT
Shakey's Pizza Parlor
09.2013 - 01.2015
Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT
DE LA SALLE
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