MARIANNE MATIAS
Spruce Grove,AB
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
27
27
years of professional experience
Work History
Retail Sales Associates
WINNERS
Spruce Grove, Alberta
03.2024 - Current
- Provided friendly customer service, answering questions about merchandise items, prices, brands, promotions, policies and procedures.
- Processed daily shipments, organized and set up warehouse area while maintaining merchandise presentation standards
- Provided exceptional customer service in handling refunds, exchanges, and purchases within company policies.
- Assisted in maintaining clean and organized fitting room counter while ensuring availability of necessary supplies.
Sales Associate
7-ELEVEN
Spruce Grove, Alberta
04.2023 - Current
- Delivered prompt, efficient, and courteous customer service
- Maintain a customer-friendly environment, keeping the store tidy and appealing.
- Proficient in handling transactions and recording sales on an electronic cash register
- Effectively managed financial transactions, maintaining precise balance of cash received and disbursed.
- Managed inventory levels by forecasting, ordering and stocking merchandise
- Ensures accurate record-keeping for cash, gift card, lottery, and PC Optimum transactions.
Senior Teller
CHINABANKING CORPORATION
Makati City, Philippines
05.2019 - 12.2021
- Effectively performs the role of a customer service representative, ensuring the safe and accurate handling of routine bank transactions.
- Assists with over-the-counter financial transactions, ensuring completeness, balance, and accuracy
- Took responsibility for the payment of withdrawals from savings accounts and time deposits, in addition to handling encashments of on-branch checks and various inter-branch transactions with proper authorization
- Verifies signatures on slips, checks, and documents to prevent fraudulent transactions.
- Developed and maintained strong customer relationships through exceptional customer service.
- Attended training sessions for up-to-date knowledge of banking regulations and industry trends.
- Maintained consistency in balancing cash register, ensuring precise recording of all transactions.
Front Desk Staff
PAPAGO INTERNATIONAL RESORT PALAU
Airai, Palau
10.2006 - 10.2008
- Maintained adherence to hotel's process and procedure, ensuring efficient and courteous service during guest check-in/check-out.
- Coordinated with hotel staff to promptly respond to incoming calls, ensuring all requests were fulfilled and any issues resolved.
- Processed guests' payments for room, food, beverage, and phone charges.
- Checked identification of visitors upon arrival at reception area.
- Generated reports on customer inquiries, appointment schedules, billing records.
Laboratory Secretary
MAKATI MEDICAL CENTER
Makati City, Philippines
04.2002 - 08.2005
- Demonstrated strong focus on customer satisfaction by actively addressing their needs and exceeding expectations.
- Manages and processes lab requests for outpatient services.
- Scheduled appointments and addressed patient inquiries via phone calls on a daily basis.
- Managed the organization and security of patient files, ensuring adherence to regulatory requirements.
- Verified insurance coverage for patients' tests and services before ordering them.
- Entered patient data into the laboratory information system accurately and completely.
- Greeted visitors and scheduled appointments for laboratory personnel.
- Performed basic clerical duties such as filing documents, preparing correspondence, photocopying materials.
Student Accounting Assistant
UST ACCOUNTING DIVISION
Espana, Manila Philippines
04.1997 - 04.2002
- Assessed tuition fees for students
- Performed calculations to determine “care of salary” deductions and educational benefits for both employees and faculties within the University.
- Managed billing processes for students receiving scholarships from different sources such as private organizations and the University.
- Provided customer support by addressing inquiries related to billing and payment statuses.
Education
BUSINESS ADMINISTRATION-MANAGEMENT DIPLOMA -
NORTHERN ALBERTA INSTITUTE OF TECHNOLOGY (NAIT)
Edmonton, Alberta04-2024
ELEMENTARY TO HIGH SCHOOL
SAINT LUKE'S SCHOOL, Quezon City, Philippines03.1996
BACHELOR OF SCIENCE - COMMERCE MAJOR IN BUSINESS ADMINISTRATION
UNIVERSITY OF SANTO TOMAS
Espana Manila, PhilippinesSkills
- Cash handling experience
- Banking financial software
- Exercising discretion
- Cash dispenser operation
- Safe and vault operation
- Loss prevention
- Commercial servicing
- Strong sense of Banking ethics
- Order Processing
- Transaction Processing
- Point of sale systems
- Retail Customer Service
References
References available upon request.
Timeline
Retail Sales Associates
WINNERS
03.2024 - Current
Sales Associate
7-ELEVEN
04.2023 - Current
Senior Teller
CHINABANKING CORPORATION
05.2019 - 12.2021
Front Desk Staff
PAPAGO INTERNATIONAL RESORT PALAU
10.2006 - 10.2008
Laboratory Secretary
MAKATI MEDICAL CENTER
04.2002 - 08.2005
Student Accounting Assistant
UST ACCOUNTING DIVISION
04.1997 - 04.2002
BUSINESS ADMINISTRATION-MANAGEMENT DIPLOMA -
NORTHERN ALBERTA INSTITUTE OF TECHNOLOGY (NAIT)
ELEMENTARY TO HIGH SCHOOL
BACHELOR OF SCIENCE - COMMERCE MAJOR IN BUSINESS ADMINISTRATION
UNIVERSITY OF SANTO TOMAS
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