Overview
Work History
Timeline
Generic

Marianne Volk

Leduc

Overview

8
8
years of professional experience

Work History

Medical Office Assistant

Bowman Pediatric Clinic
Edmonton
07.2022 - 06.2024
  • Managed patient scheduling, improving appointment adherence, patient care and efficiency
  • Addressed customers concerns and requests such as cancelling or rescheduling appointments, transfer of medical records and documents and confirming their referral appointments
  • Received and documented test results through phone calls and file hard copies received over fax and mail
  • Processed insurance claims, reducing denials and streamlined billing with financial accuracy
  • Maintained patient records, achieving 99% accuracy through efficient data management and attention to detail
  • Transcribed and faxed referral letters to specialists and document updates and follow ups
  • Analyzed insurance claim patterns, identifying common rejection causes and developed strategies to minimize denials, resulting in improved reimbursement rates and additional revenue
  • Collaborated with the staff to ensure seamless patient care maintaining strict adherence to safety protocols, contributing to a secure clinical environment
  • Devised and implemented new patient scheduling system, significantly improving appointment adherence and overall clinic efficiency
  • Coordinated with physicians and specialists for urgent cases, ensuring proper patient care while adhering to strict safety protocols in a secure clinical environment
  • Managed comprehensive patient communication, addressing concerns, facilitating record transfers, and documenting test results with meticulous attention to detail
  • Taking children's vital measurements such as height, weight and BMi before ushering them into the exam room.

Warehouse Associate

Amazon Canada fullfillment Services
Nisku
11.2021 - 04.2022
  • Processed and verified incoming shipments, reducing errors and delays by updating records accurately
  • Collaborated with team to streamline workflow, boosting productivity and team morale
  • Operated warehouse equipment safely, minimizing workplace accidents and equipment damage
  • Optimized order picking process, enhancing efficiency and accuracy while meeting tight deadlines in a fast-paced warehouse environment
  • Fostered strong teamwork, sharing best practices and supporting colleagues to maintain high productivity levels during peak seasons.

Child Caregiver

1730203 Alberta Ltd.
Edmonton
06.2021 - 11.2021
  • Provided nurturing care for children, fostering emotional and social development
  • Implemented daily routines and educational activities, enhancing learning experiences
  • Maintained a safe and clean environment, ensuring children's well-being
  • Communicated effectively with parents, addressing concerns and providing updates
  • Cultivated a nurturing environment, promoting children's emotional growth and social skills through engaging activities and personalized care.

Medical Receptionist

Medicentres Family Health Care Clinics
Edmonton
06.2016 - 05.2021
  • Managed patient appointments and records, ensuring smooth clinic operations and timely patient care
  • Handled patient inquiries and insurance verifications, improving patient satisfaction and clinic efficiency
  • Coordinated with medical staff to streamline patient flow, reducing wait times and enhancing service delivery
  • Optimized patient scheduling, reducing wait times and boosting clinic efficiency, while ensuring accurate record-keeping for improved care continuity
  • Meticulously managed insurance verifications, minimizing billing errors and streamlining the reimbursement process for the clinic
  • Provided compassionate support to patients, addressing concerns and facilitating smooth interactions with medical profession
  • Assisted physicians and clinic aides in taking patients vital measurements and minor procedures such as urine test, suturing, pap test and injections
  • Cooperated in proper disposal of used syringes, needles, hazardous materials and expired prescription and merchandise samples.

Timeline

Medical Office Assistant

Bowman Pediatric Clinic
07.2022 - 06.2024

Warehouse Associate

Amazon Canada fullfillment Services
11.2021 - 04.2022

Child Caregiver

1730203 Alberta Ltd.
06.2021 - 11.2021

Medical Receptionist

Medicentres Family Health Care Clinics
06.2016 - 05.2021

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Marianne Volk