Marianne Ursal
London,UK
Summary
Results-driven insurance professional with 3 years of experience in claims examination. Skilled in reviewing policies, conducting investigations, and delivering clear communication to clients and consistently resolving complex claims within established timelines.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Claims Examiner
MSH International (Canada)
01.2023 - 10.2025
- Reviewed and processed 20+ medical, travel, and third party liability claims per day, ensuring accuracy and compliance with regulatory standards.
- Collaborated with underwriters to analyze and resolve complex and large loss claims, ensuring accurate and timely settlements.
- Supported the development of team knowledge by guiding colleagues through policies and procedures, improving overall efficiency.
- Contributed to process improvement, workflow efficiency, and quality assurance initiatives.
- Built strong relationships with policyholders by providing clear, supportive, and empathetic communication.
Data Entry & Administrator
MSH International (Canada)
01.2022 - 12.2022
- Entered and updated high volumes of data with speed and accuracy.
- Managed digital and paper records, ensuring compliance with company policies.
- Demonstrated strong attention to detail, completing tasks with 99%+ accuracy.
- Acted as a key point of contact between management, staff, and external parties.
- Handled phone calls, emails, and client inquiries with professionalism.
Quality Assurance Assistant
SciCan Ltd
08.2021 - 11.2021
- Assisted quality assurance engineers with their process of inspecting new products and materials.
- Responsible for proofreading quality assurance documents and confirming that products were attaining to its vendors and the company’s high standard.
- Identified errors and inconsistencies, providing feedback that improved documentation accuracy across the team.
Education
Business Marketing Degree -
George Brown College
Toronto, CA06-2021
Skills
- Problem-solving & Decision-Making
- Customer service
- Policy documentation & review
- Proficiency with claims management systems (eg Magenta / Firemelon)
- Fraud detection & prevention
- Documentation & case management
- Payment processing
- Data verification
- Claims evaluation
- Team leadership
Certification
Sales and CRM – Coursera
Timeline
Claims Examiner
MSH International (Canada)
01.2023 - 10.2025
Data Entry & Administrator
MSH International (Canada)
01.2022 - 12.2022
Quality Assurance Assistant
SciCan Ltd
08.2021 - 11.2021
Business Marketing Degree -
George Brown College
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