Marianne Spanics
829 6th Conc. Rd ENR, Clear Creek,ON
Summary
Patient Registration/Health Records Clerk/Internal Medicine Clerk/Certified Medical Transcriptionist, highly skilled in maintaining records in accordance with established procedures and guidelines. Strengths include ESL transcription, file management and inventory control. Focused on delivering exceptional results through strong time management, communication and team work.
Multi-talented Project Manager, successful in leading and directing projects from inception to launch. More than 6 years' progressive management experience and repeated success in developing project initiatives. Determined and motivated professional recognized for fostering positive morale among project contributors.
Overview
19
19
years of professional experience
Work History
Patient Registration/Health Records Clerk/Switchboard Operator
Tillsonburg District Memorial Hospital
Tillsonburg, ON
04.2023 - Current
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Updated patient demographic information in Cerner to prevent treatment and record keeping errors.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.
- Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
- Generated periodic and ad hoc reports outlining statistics, narrative findings or graphical representations of health information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Performed quality assurance reviews on medical records to ensure completeness and accuracy.
- Organized physical health record files and scanned documents into an electronic system.
- Retrieved patient information from both paper and electronic sources as requested by healthcare providers or administrators.
- Conducted periodic audits of patient charts to identify any missing or incomplete documentation.
- Provided support services to staff members regarding retrieval of patient health records.
- Routed emergency calls to the appropriate department or personnel.
- Maintained knowledge of current office events and staff members' locations for callers inquiring about them.
- Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
- Managed voicemail system including setting up new accounts, resetting passwords, deleting messages.
- Handled confidential information with discretion and professionalism.
Project Manager
IMA Ltd
Tillsonburg, ON
05.2011 - 04.2023
- Manage a project team of 2-5 staff members
- Simultaneously oversee multiple projects from start to completion
- Ensure projects are completed on time and within budget as per the contract
- Demonstrated ability to organize and prioritize work schedules in order to comply with client needs
- Hold recurring meetings with customers to address and resolve any potential issues
- Conduct frequent quality control reviews and provide feedback to staff
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Proposed or approved modifications to project plans.
- Produced thorough, accurate and timely reports of project activities.
Medical Transcriptionist, Independent Contractor
Precision Transcription - Remote
08.2020 - 03.2021
- Transcribed and edited reports from a large volume of ESL doctors using EMDAT Software.
- Reviewed diagnostic and procedural terminology for accuracy.
- Reviewed medical records for accuracy and completion as required, following company policy.
- Consistently maintained 99.9% accuracy rate for spelling and content.
- Demonstrated strong knowledge of medical terminology and anatomy.
Medical Transcriptionist, Independent Contractor
M*Modal - Remote
11.2013 - 05.2016
- Transcribed and edited reports from various hospital accounts using EMDAT Software.
- Reviewed diagnostic and procedural terminology for accuracy.
- Transferred transcribed materials into electronic health records system.
- Reviewed medical records for accuracy and completion as required, following company policy.
- Consistently maintained 99.9% accuracy rate for spelling and content.
Medical Transcriptionist , Independent Contractor
Allegiant Transcription - Remote
06.2009 - 06.2011
- Transcribe medical reports, including diagnostic test results, operative reports and discharge summaries for various specialty accounts via recorded dictation, using customer specific software
- Review and edit drafts prepared by speech recognition software, ensuring reports are correct, complete and with consistent style
- Translate medical abbreviations into appropriate format
- Identify inconsistencies, errors and missing information within reports that can compromise patient care
- Follow up with healthcare provider to ensure accuracy of submitted reports
- Follow patient confidentiality guidelines and legal documentation requirements
- Enter medical reports into electronic health records system
- Perform continuous quality control audits
Inbound Call Center Representative
Stream Global Services
London, ON
04.2006 - 04.2008
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
- Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
Education
Health Information Management
Centre For Distance Education Diploma Program
Nova Scotia, ON03.2026
SafeCheck Advanced Food Safety Certification
Canadian Food Safety Group
Calgary, AB09.2021
Certified Medical Transcriptionist - Medical Transcription, Editing And Documentation
Canscribe Career College
Kelowna, BC05.2009
Skills
- Strong knowledge of medical terminology, anatomy and physiology, disease processes, signs and symptoms, medications and laboratory values
- Excellent written and verbal communication, including proper grammar, punctuation and style
- Advanced computer skills, including word processing software and transcription applications
- Highly self-motivated with the ability to work independently, as well as within a team environment
- Strong listening and concentration skills
- Detail oriented with demonstrated problem-solving skills
- Quality Assurance
- Data Review, as well as Document Management
- Project Management, Staff Training and Motivation
- Staff Management, Training and Mentoring
- Work Flow Planning
- Performance Improvements
- Detail Oriented
- Verbal and Written Communication
- Staff Management
- Complex Problem Solving
- Project Management
Timeline
Patient Registration/Health Records Clerk/Switchboard Operator
Tillsonburg District Memorial Hospital
04.2023 - Current
Medical Transcriptionist, Independent Contractor
Precision Transcription - Remote
08.2020 - 03.2021
Medical Transcriptionist, Independent Contractor
M*Modal - Remote
11.2013 - 05.2016
Project Manager
IMA Ltd
05.2011 - 04.2023
Medical Transcriptionist , Independent Contractor
Allegiant Transcription - Remote
06.2009 - 06.2011
Inbound Call Center Representative
Stream Global Services
04.2006 - 04.2008
Health Information Management
Centre For Distance Education Diploma Program
SafeCheck Advanced Food Safety Certification
Canadian Food Safety Group
Certified Medical Transcriptionist - Medical Transcription, Editing And Documentation
Canscribe Career College
Similar Profiles
Joe StanlyJoe Stanly
Registered Nurse, Emergency Department at Tillsonburg District Memorial HospitalRegistered Nurse, Emergency Department at Tillsonburg District Memorial Hospital
Gavin FosterGavin Foster
Physiotherapy Assistant at Tillsonburg District Memorial HospitalPhysiotherapy Assistant at Tillsonburg District Memorial Hospital
Lyndsie WellsLyndsie Wells
Registered Practical Nurse at Tillsonburg District Memorial HospitalRegistered Practical Nurse at Tillsonburg District Memorial Hospital