Summary
Overview
Work History
Education
Skills
References
Community Service
Affiliations
Languages
Accomplishments
References
Timeline
Generic

Marianne Shilling

Kitchener,ON

Summary

Professional with expertise in gift basket design and customer service. Demonstrated success in event coordination and master scheduling, ensuring high-quality outcomes and customer satisfaction. Strong adaptability and interpersonal skills enhance teamwork and communication. Committed to continuous professional development and embracing new challenges.

Overview

21
21
years of professional experience

Work History

ON

Vincenzo's
Waterloo, ON
11.2019 - Current
  • Designed and constructed diverse gift baskets for corporate clients and individual orders.
  • Created product designs in alignment with specifications.
  • Worked with client via email, phone and in-person to collect information to complete designs.
  • Participated in brainstorming sessions to generate innovative product features.
  • Resolved customer inquiries through phone, in-person, online, and email channels.
  • Verified order information accuracy prior to delivery to ensure correctness.
  • Processed payments efficiently with POS terminals to enhance transaction speed.
  • Ordered supplies promptly to maintain consistent inventory levels.
  • Coordinated courier services for timely delivery of items as required.
  • Trained part-time staff for efficient operations during peak holiday seasons.

ON

City of Kitchener
Kitchener, ON
01.2005 - 03.2019
  • Coordinated facility scheduling for public and private events at multiple venues.
  • Managed on-site rentals for private events, ensuring all details were executed flawlessly.
  • Prepared rental contracts, processed payments, issued receipts, and handled refunds.
  • Ensured compliance with licensing, permits, and insurance requirements for rental groups.
  • Facilitated communication with part-time event staff regarding operational procedures.
  • Addressed user group concerns and resolved issues promptly to maintain satisfaction.
  • Collaborated with frequent user groups to review past bookings and schedule future events.
  • Maintained knowledge of municipal by-laws and liability insurance requirements related to events.
  • Communicated schedule changes effectively throughout the organization when necessary.
  • Worked closely with project managers to prioritize tasks according to importance and urgency levels.
  • Created, updated, and monitored project schedules for multiple departments.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained positive working relationship with fellow staff and management.
  • Reserved and managed meeting room availability.
  • Performed accounting or financial analysis.
  • Assisted with set up for social events and food deliveries.

ON

Waterloo Minor Hockey
Waterloo, ON
01.2010 - 05.2011
  • Executed player registration via phone and in-person interactions.
  • Assigned teams to ensure balanced competition.
  • Coordinated preparation for coach and referee training sessions.
  • Processed bank deposits to maintain financial accuracy.
  • Performed additional duties as required to support operations.

Education

Kitchener, Ontario -

KCI
Kitchener, Ontario

Some College (No Degree) - Marketing Research

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON

Skills

  • Problem solving
  • Effective communication
  • Attention to detail
  • Time management
  • Contract administration
  • Scheduling management
  • Multi-tasking
  • Collaboration skills
  • Project management
  • Professional demeanor
  • Problem solving
  • Effective communication
  • Attention to detail
  • Time management
  • Contract administration
  • Scheduling management
  • Multi-tasking
  • Collaboration skills
  • Project management
  • Professional demeanor

References

REFERENCES AVAILABLE UPON REQUEST

Community Service

Event coordinator (volunteers) - St Mary’s & Grand River Hospital fundraiser, Princess Project coordinator, Volunteer for Ontario Summer Games, Volunteer for Heart & Stroke KW, Volunteer for annual HopeSpring Cancer Support Centre dinner, Volunteer for Send ‘em off Smiling Committee in charge of School Liaison, School Councils

Affiliations

  • Avid reader
  • Swimming
  • Pickleball

Languages

Danish
Elementary

Accomplishments

  • Received several accolades regarding event scheduling and coordination

References

References available upon request.

Timeline

ON

Vincenzo's
11.2019 - Current

ON

Waterloo Minor Hockey
01.2010 - 05.2011

ON

City of Kitchener
01.2005 - 03.2019

Kitchener, Ontario -

KCI

Some College (No Degree) - Marketing Research

Conestoga College Institute of Technology And Advanced Learning

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Marianne Shilling