Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marianne Sgovio

Mississauga

Summary

Adept at fostering positive environments and enhancing productivity, I excelled at the Toronto Catholic District School Board by streamlining administrative processes and boosting student safety. My tenure at Scotiabank further honed my skills in elevating customer satisfaction and team performance. Proficient in scheduling and effective communication, I consistently achieve and surpass goals.

Developed strong administrative and organizational skills in school environment, facilitating smooth operations and effective communication. Capable of managing schedules, coordinating tasks, and handling various administrative duties efficiently. Ready to transition into new field, leveraging these transferrable skills to contribute to dynamic and supportive work environment.

Offering excellent organizational skills and positive, can-do attitude, ready to excel in school administrative capacity. Brings ability to quickly learn and integrate necessary office knowledge and practices, particularly in managing schedules and communications. Ready to use and develop organizational and communication skills in an adminstration role.

Overview

26
26
years of professional experience

Work History

School Administrative Assistant

Toronto Catholic District School Board
10.2009 - Current
  • Maintained a welcoming front office environment for students, parents, staff, and visitors to promote positive school culture.
  • Enhanced student safety by monitoring visitor access and distributing visitor badges as needed.
  • Facilitated effective communication between administration and staff by promptly addressing concerns or inquiries via email or phone calls.
  • Managed school calendar updates for holidays, meetings, conferences, workshops, or special events.
  • Supported school events and activities by coordinating schedules, logistics, and resources.
  • Streamlined administrative processes by implementing efficient filing and documentation systems.

Customer Service Supervisor

Scotibank
02.1999 - 10.2009
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.

Education

No Degree - Human Resources Management

CCBST
06-2025

High School Diploma -

St. Basil-the-Great College
06-1996

Skills

  • Strong organization
  • Scheduling appointments
  • Filing systems
  • Parent communication
  • Policy enforcement
  • Student registration
  • Report generation
  • Document preparation
  • Meeting coordination

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

School Administrative Assistant

Toronto Catholic District School Board
10.2009 - Current

Customer Service Supervisor

Scotibank
02.1999 - 10.2009

No Degree - Human Resources Management

CCBST

High School Diploma -

St. Basil-the-Great College
Marianne Sgovio