Summary
Overview
Work History
Education
Skills
Certification
Presentations
Organizational Leadership Experiences
Research And Publications
Timeline
Generic

Marianne Ng

Toronto,ON

Summary

Committed to strategic leadership, collaboration, and breaking down barriers to ensure effective, efficient, and safe patient care across systems. With over 20 years of leadership experience across various programs and sites at University Health Network (UHN), and navigated diverse and challenging care settings and roles. Expertise lies in leading effective quality and change management, and a focus on delivering the right care at the right place by the right people.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Clinical Manager, Transitional Care Unit and Complex Continue Care

University Health Network
01.2017 - Current
  • Implemented and scaled up ALC program at UHN
  • Implemented an innovated care model for ALC patients (RPN & PSW)
  • Restructuring of model of care in complex continue care (Building RPN scope)
  • Fully implemented 12 hrs shifts on both CCC and TCU
  • Decreasing LOS (30% ) and improve pt flow (50%) by focusing on complex discharge planning
  • Responsible for operating 48 beds, 2 units
  • Directly responsible for hiring, discipline, development and supervision of 80 staff members.

Senior Professional Practice Leader ( ED, GIM, FHT CMH, Psychiatry) & Administrator On-Call (AOC)

Toronto Western Hospital
01.2015 - 01.2017
  • Provide leadership and practice support for 15 health profession practice (including nursing) across ED, GIM, Family Health Team, Psychiatry/Mental Health
  • UHN - Leading UHN Caring Safety initiatives, collaborating with senior executive leadership team and unit managers across programs, hospitals, organization and ministry to meet changing environment
  • Co-created and implemented Chart nurse program at TWH
  • GIM- NICHE site lead, facilitated Geri Care programs initiatives, Practice/nursing scope
  • FHT- care model restructuring, role clarity and scoping initiative
  • ED- revitalization project, support, lead Care remodel change in PESU, Lean initiatives
  • Supported and build capacity APNEs, GEM nurses, CNSs and PPLs within program
  • Facilitated and Lead Quality Committee & Unit councils within the programs
  • AOC- respond to crisis, questions or concerns which cannot be resolved staff on duty; and make decision and operates hospital command center as command center leader.

Lean Process Improvement Lead

Peter Munk Cardiac Program(PMCC)
01.2014 - 01.2015
  • Collaborating with senior leadership and physicians in leading and facilitating lean quality improvement initiatives across PMCC in in-patient and out-patient areas (Rapid Improvement Events, 5S, PDSA)
  • Focusing in areas of safety, quality, delivery and efficiency across continuum of patient care (wait times, discharge planning, care services expansion)
  • Engaging internal and external stakeholder in achieving sustainable continuous quality improvement in clinical and operation practices
  • Provides ongoing coaching for executive leaders, managers and interprofessional leaders in development of metric, monitoring and evaluation programs.

Allied Health Educator (0.2 FTE)

University Health Network - Toronto General
01.2011 - 01.2014
  • Collaboration with nurse educators in advancing education best practices within PMCC
  • Coordinate and plan continual professional and educational development opportunities for staff in PMCC.

Professional Practice Leader, Respiratory Therapy

Toronto General Hospital /Princess Margret Hospital (ED, GIM, PMCC, Critical Care)
01.2005 - 01.2014
  • Responsible for departmental operations and clinical supervision of 30 staff
  • Collaborate with programs initiatives and senior leadership in organizational priorities (ED/GIM transformation, IPE, model of care, wound care initiatives, Lean initiatives, ED conferences, ED practices and equipment role out)
  • Responsible for Hospital/departmental procurement contracts and collaborating with external stakeholders.

Education

Master of Health Service Management -

Charles Sturt University
Australia
01.2015

Respiratory Therapy Program -

Michener Education Institute
Toronto
01.2003

Bachelor of Science, Human Biology -

University of Toronto
Toronto
01.2000

Skills

  • Diverse clinical expertise
  • Positive & collaborative leadership approach
  • Strategic and visionary
  • Innovative and creative change agent
  • Strong focus on quality improvement
  • Patient Center and diversity oriented
  • Genuine effective communicator
  • Date and outcome driven

Certification

  • Change Management Professional (CMP), Change Management Institute, London, ENGLAND, 2019, Present
  • Project Management Professional (PMP), Project Management Institute, U.S.A., 2020, Present
  • Rotman MBA Essentials, University of Toronto, Canada, 2019, Present
  • BOOST! (Building Optimal Outcomes from Successful Teamwork), University of Toronto, CANADA, 2019, Present
  • Joint Health and Safety Certification, Ministry of Labour, Toronto, CANADA, 2018, Present
  • Crucial Conversation, Vital Smart, U.S.A., 2016, Present
  • UHN Caring Safely High Reliability Leadership, University Health Network, Toronto, Canada, 2015, Present
  • Quality Improvement and Patient Safety, Center for Quality Improvement and Patient Safety, Toronto, CANADA, 2014, Present
  • Lean Yellow Belt, UHN Process Improvement, Toronto, CANADA, 2013, Present
  • Critical Care Outreach Team Facilitator Training program, 2012, Present
  • Educating Health Professionals in Interprofessional Care, Center of Interprofessional Education, Toronto, CANADA, 2011, Present
  • Clinical Educator Certificate, Michener Institute, Toronto, CANADA, 2006, Present

Presentations

  • May 2024 Canadian Respiratory Therapy Society Conference, Calgary. Don't waste a crisis - turn it into a game changer
  • ,April 2024, Institute for Healthcare Improvement International Forum on Quality & Safety, London. Nimble thoughts - building adaptive capacity
  • Sept 2019, Institute for Healthcare Improvement International Forum on Quality & Safety, Taipei, Taking Charge: building leadership skills in informal leaders to enhance safety
  • May 2018, Canadian Respiratory Therapy Society Conference, Vancouver, Want a team like the Ferrari Pit Stop Crew?
  • April 2017, Institute for Healthcare Improvement International Forum on Quality & Safety, London, The deconstruction and rebuilding of the Psychiatric Emergency Services Unit (PESU) using the Relational Security Model (Poster presentation)
  • May 2016, Canadian Respiratory Therapy Society Conference, Ottawa, How to Start Identifying Problems & Solving Them!
  • June 2015, Annual Toronto Thoracic Surgery Refresher Course, Toronto, Non Traditional use of High flow Nasal Cannula
  • May 2014, Canadian Respiratory Therapy Society Conference, Toronto, Creating a Generative Future - Team Building
  • Oct 2008, Ontario Hospital Association Conference, Toronto, Oxygen Administration Delegation

Organizational Leadership Experiences

  • 2003, Present, University Health Network (UHN), Accreditation - UHN Transfer of Information ROP, Site Lead, UHN Patient Education ROP, Co-lead, Clinical practice - Nurses Improving Care for Health system Elders (NICHE), TWH lead, TGH Acute Resuscitation Committee, Co-Chair, Education - UHN Educator Competence Working Group, Co-lead, UHN Respiratory Clinical Education Lead Liaison, UHN Organization and Development Courage to Lead Program, Facilitator, Patient Experience - UHN Patient Experience Committee, TWH lead, UHN Patient Center Care, TGH Co-Chair, Toronto General Hospital Service Excellence Program, Co-Chair, Operational - TGH and TWH Goals & Objective Committee, Team lead, UHN HealthPro Respiratory Category, Lead, TRI Patient Handling Equipment - Site lead, Safety - Bickle Center Joint Health and Safety, Co-Chair, UHN Caring Safety Education, Facilitator, UHN Unified Tabletop exercise, site lead and Facilitator, GTA UHN Unified Exercise, Evaluator
  • 2014, 2016, Respiratory Therapy Society of Ontario, Research Committee Co-Chair
  • 2012, 2012, College of Respiratory Therapy Ontario, Quality Assurance program Reviewer

Research And Publications

  • 2015, Efficacy of a simple scavenging system for long-term critical care sedation using volatile agent-based anesthesia, Wong, K., Wasowicz, M., Grewal, D., Fowler, T., Ng, M., Ferguson, N. D., ... & Jerath, A., Canadian Journal of Anesthesia/Journal canadien d'anesthésie
  • 2013-2014, Scoping Review: Investigation of inter and intra unit team effectiveness during cardiac arrest training models
  • 2012-2014, Knowledge Translation of Evidence Based Medicine in Respiratory Therapy: Attitudes, Knowledge, Practice and Perceived Barriers

Timeline

Clinical Manager, Transitional Care Unit and Complex Continue Care

University Health Network
01.2017 - Current

Senior Professional Practice Leader ( ED, GIM, FHT CMH, Psychiatry) & Administrator On-Call (AOC)

Toronto Western Hospital
01.2015 - 01.2017

Lean Process Improvement Lead

Peter Munk Cardiac Program(PMCC)
01.2014 - 01.2015

Allied Health Educator (0.2 FTE)

University Health Network - Toronto General
01.2011 - 01.2014

Professional Practice Leader, Respiratory Therapy

Toronto General Hospital /Princess Margret Hospital (ED, GIM, PMCC, Critical Care)
01.2005 - 01.2014

Master of Health Service Management -

Charles Sturt University

Respiratory Therapy Program -

Michener Education Institute

Bachelor of Science, Human Biology -

University of Toronto
  • Change Management Professional (CMP), Change Management Institute, London, ENGLAND, 2019, Present
  • Project Management Professional (PMP), Project Management Institute, U.S.A., 2020, Present
  • Rotman MBA Essentials, University of Toronto, Canada, 2019, Present
  • BOOST! (Building Optimal Outcomes from Successful Teamwork), University of Toronto, CANADA, 2019, Present
  • Joint Health and Safety Certification, Ministry of Labour, Toronto, CANADA, 2018, Present
  • Crucial Conversation, Vital Smart, U.S.A., 2016, Present
  • UHN Caring Safely High Reliability Leadership, University Health Network, Toronto, Canada, 2015, Present
  • Quality Improvement and Patient Safety, Center for Quality Improvement and Patient Safety, Toronto, CANADA, 2014, Present
  • Lean Yellow Belt, UHN Process Improvement, Toronto, CANADA, 2013, Present
  • Critical Care Outreach Team Facilitator Training program, 2012, Present
  • Educating Health Professionals in Interprofessional Care, Center of Interprofessional Education, Toronto, CANADA, 2011, Present
  • Clinical Educator Certificate, Michener Institute, Toronto, CANADA, 2006, Present
Marianne Ng