MARIANNE LIZA
Merchandiser
Calgary,AB
Summary
Retail professional with history of delivering excellent customer service and maintaining store standards. Proven ability to assist in inventory management and enhance shopping experience. Known for effective teamwork and adaptability to meet dynamic retail needs.
Overview
7
7
years of professional experience
Work History
Housekeeping Room Attendant
Hampton Inn & Suites By Hilton
Calgary, AB
08.2021 - 01.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Enhanced overall appearance of hotel by maintaining cleanliness in public areas, contributing to positive first impression.
- Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
- Supported team atmosphere by collaborating with other housekeeping staff to manage workload during peak times.
- Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
- Fostered positive guest experience, ensuring all rooms met hotel's high standards for cleanliness and comfort.
- Contributed to high guest satisfaction by promptly responding to requests for additional supplies or services.
- Fostered positive relations with guests by greeting them warmly and addressing any concerns promptly.
Retail Merchandiser
Shoppers Drug Mart
Calgary, AB
05.2015 - 10.2020
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
- Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Enhanced store sales through effective product placement and targeted promotions.
- Developed creative solutions for unique visual challenges within limited display spaces while adhering to corporate guidelines.
- Collaborated with store managers to develop seasonal merchandising plans, maximizing revenue potential.
- Streamlined inventory management with accurate tracking and timely reordering of products.
- Provided comprehensive training to new team members, ensuring consistent quality and performance across all retail merchandisers.
- Stocked shelves to match planogram images and instructions.
- Kept work areas neat, clean and free from debris.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Stocked designated items on shelves, end caps and displays.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Interacted with guests in friendly and knowledgeable way.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Greeted customers and directed to requested products.
- Recorded daily activities for inventory control.
- Updated merchandise pricing to match new values and special promotional rates.
- Developed plan-o-grams and layouts that maximized sales.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Managed timely and effective replacement of damaged or missing products.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Supervised and trained new staff in performing census.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Worked with customers to pack items according to specific desires and requirements.
- Greeted store customers and discussed needs.
- Safely and securely loaded items to prevent damage during transport.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Education
No Degree - HEALTH CARE AIDE
ABM COLLEGE
Calgary, AB05-2017
Skills
- Customer Service Experience
- Targeted Product Positioning
- Creative Display Design
- Proactive Team Involvement
- Analytical Problem Solving
- Attention to Detail
- Timely Inventory Restocking
- Product Presentation
- Team-Oriented Approach
- Flexible schedule
- Efficient Display Setup
- Exhibit Design
- Professional appearance
- Promotional events
- Problem-solving
- Friendly and outgoing
- Reliability and punctuality
- Shelf stocking
- Event coordination
- Price tagging
- Self-checkout assistance
- Multitasking and organization
Languages
English
Professional Working
tagalog
Native or Bilingual
Timeline
Housekeeping Room Attendant
Hampton Inn & Suites By Hilton
08.2021 - 01.2022
Retail Merchandiser
Shoppers Drug Mart
05.2015 - 10.2020
No Degree - HEALTH CARE AIDE
ABM COLLEGE
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