MARIANNE BREZUELA VOLK
Medical Office Assistant
Edmonton,AB
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
2026
2026
years of professional experience
9
9
years of post-secondary education
Work History
Medical Office Assistant
Bowman Pediatric Clinic
7 2022 - Current
- Managed patient check-in process to ensure timely and efficient service which involved taking newborns' and children's weight and height in preparation for growth and development check ups
- Answered phone calls and provided assistance to patients with inquiries
- Scheduled appointments and coordinated with various departments to meet patient needs
- Maintained accurate medical records and ensured confidentiality of patient information
- Performed transcriptions of doctor's letters and Consult Reports.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Updated patient information and insurance details for accurate electronic medical records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Maintained clean reception area conducive to professional atmosphere while adhering to safety guidelines during COVID-19 pandemic.
- Used Medicalc System to schedule appointments for doctor visits and procedures.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
Small Business Operator
Orelle's Cleaning Services
06.2018 - Current
- Developed administrative skills and expertise in handling financial and human resources aspects of small business as well as building relationships with clients
- Gained more knowledge in doing special cleaning services for commercial facilities and handling cleaning supplies and equipment such as carpet extractor and wax machine.
- Maintained safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Prepared reports and technical documentation of day-to-day production processes.
Medical Receptionist
Medicentres
06.2016 - 05.2021
- Provided compassionate customer service, creating welcoming atmosphere for patients and their families.
- Escorted patients to exam or treatment rooms and prepared patients for physicians
- Cleaned and prepared exam and treatment rooms between patient visits
- Performed Blood pressure readings (using automated BP monitor), temperature readings, height and weight measurements as ordered by physician
- Scheduled and notified patients of appointments
- Completed daily, monthly and weekly chore lists as required
- Coordinated patient scheduling, check-in, check-out and payments for billing..
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Helped patients complete necessary medical forms and documentation.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Managed high call volumes, directing calls to appropriate departments while maintaining polite and professional demeanor.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Checked patient insurance, demographic, and health history to keep information current.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Printed prescription requests and queries in compliance with practice protocol.
- Assisted in maintaining safe environment for patients and staff by following infection control protocols and reporting potential hazards.
- Invoiced patients accurately in line with charging guidelines.
Education
Diploma - Business Administration Management
Robertson College
01.2017 - 11.2017
Diploma - Medical Office Assistant
Medical Reception College
03.2016 - 06.2016
Bachelor of Arts - English
Naga College Foundation
06.1994 - 03.1998
Secondary School -
Pili National High School
06.1990 - 03.1994
Timeline
Small Business Operator
Orelle's Cleaning Services
06.2018 - Current
Diploma - Business Administration Management
Robertson College
01.2017 - 11.2017
Medical Receptionist
Medicentres
06.2016 - 05.2021
Diploma - Medical Office Assistant
Medical Reception College
03.2016 - 06.2016
Bachelor of Arts - English
Naga College Foundation
06.1994 - 03.1998
Secondary School -
Pili National High School
06.1990 - 03.1994
Medical Office Assistant
Bowman Pediatric Clinic
7 2022 - Current
Skills
Patient Care, Multitasking and Organization
Computer Skills, Office Administration, Medical Records Administration
Biohazard Waste Disposal
Cash Handling, Insurance Verification, and Invoice Processing, Medical Billing and Coding
Reception Management, Appointment SchedulinR
Medical Records Management, Transcription of Medical Notes
Physician assistance, Understanding of Medical Terminology
Languages
English
Full Professional
References
- Dr. David Berry, Pediatric Clinic (780-446-6826)
- Dr. Jana Sperka, Pediatric Clinic (780-660-1478)
- Jackie Honey, former colleague (780-819-4312)