Marianna Rivera
San Lorenzo
Summary
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
6
6
years of professional experience
Work History
Care Giver
IHSS In Home Support Services
06.2022 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationship with client to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
Barista
Starbucks
11.2021 - 08.2024
- Greeted customers professionally and made recommendations based on their preferences & dietary needs
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
Crew Member
McDonalds
11.2018 - 11.2021
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
Education
Diploma -
San Lorenzo High School
San Lorenzo, CA01.2021
Skills
- Attention to detail
- Problem-solving
- Friendly and outgoing
- Time management
- Active listener
- Excellent memory
- Quick learner
- Relationship building
Awards
Spirit Award, Superior plaque, Hardest working plaque, Most improved plaque
Languages
English
Full Professional
Interests
- Hiking
- Cooking
- Documenting and sharing travel experiences
- I like trying new recipes and food trends
- Reading
- Personal Development and Self-Improvement
Timeline
Care Giver
IHSS In Home Support Services
06.2022 - Current
Barista
Starbucks
11.2021 - 08.2024
Crew Member
McDonalds
11.2018 - 11.2021
Diploma -
San Lorenzo High School
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