Marianna Kovaliov
Ottawa,ON
Summary
Dedicated and client-oriented professional with experience in customer service, administrative support, and the beauty industry. Seeking a challenging position to utilize exceptional communication, organizational, and client service skills. Adept at multitasking and prioritizing tasks to meet tight deadlines. Bring a strong background in handling diverse client needs, managing office duties, and a commitment to excellence in all endeavors.
Overview
2
2
years of professional experience
Work History
Vision Center Associate
Walmart
01.2024 - Current
- Delivered exceptional client service, addressing inquiries and resolving issues to ensure customer satisfaction.
- Utilized a variety of software programs for appointment scheduling, client data management, and communication, enhancing office efficiency.
- Managed a shared email inbox, coordinating responses to client queries and appointment requests.
Hairstylist
Sport Clips
02.2023 - 08.2023
- Delivered high-quality hairstyling services, demonstrating attention to detail and a strong client service orientation.
- Managed client records using computer software, showcasing proficiency in using technology to enhance service delivery.
- Collaborated with team members to ensure a positive and efficient work environment, exemplifying teamwork and excellent judgment in client interactions.
Store Associate
Play It Again
10.2022 - 02.2023
- Provided excellent client service, assisting customers with product selections and transactions.
- Performed general office duties, including inventory data entry, document preparation.
- Maintain optimal inventory levels.
Education
Master's Degree in Teaching English Language and Literature -
H.S. Skovoroda Kharkiv National Pedagogical Univer
Kharkiv, UkraineSoftware QA Tester Course (5 Months) -
H2K
Online2019
Skills
- Communication: Proficient in both written and oral English, capable of effectively conveying information and responding to clients and team members in a clear and concise manner
- Prioritization & Organization: Demonstrated ability to prioritize tasks and manage time effectively, ensuring the completion of duties within set deadlines
- Attention to Detail: Committed to precision in all tasks, from client services to document preparation, ensuring accuracy and quality in work
- Client Service Orientation: Dedicated to understanding and meeting the needs of clients, ensuring their satisfaction with the needs of clients, ensuring their satisfaction with the services provided
- Teamwork: Proven record of working collaboratively in team environments, contributing to team objectives and a positive working atmosphere
- Judgment: Capable of making informed decisions based on assessment of situations, demonstrating sound judgment in client interactions and task management
- Technical skills: Knowledge of different office software tools
Other Qualifications
- General Office Duties: Experienced in preparing documents, data entry, photocopying, scanning, shredding, and maintaining office equipment, ensuring operational efficiency.
- Records Management Services: Skilled in indexing, cross-referencing, filing, retaining, archiving, and destroying documents in accordance with company policies and regulatory requirements.
References
Available upon request.
Languages
English
Full Professional
Russian
Native or Bilingual
Timeline
Vision Center Associate
Walmart
01.2024 - Current
Hairstylist
Sport Clips
02.2023 - 08.2023
Store Associate
Play It Again
10.2022 - 02.2023
Master's Degree in Teaching English Language and Literature -
H.S. Skovoroda Kharkiv National Pedagogical Univer
Software QA Tester Course (5 Months) -
H2K