Summary
Overview
Work History
Education
Skills
Other Qualifications
References
Languages
Timeline
Generic

Marianna Kovaliov

Ottawa,ON

Summary

Dedicated and client-oriented professional with experience in customer service, administrative support, and the beauty industry. Seeking a challenging position to utilize exceptional communication, organizational, and client service skills. Adept at multitasking and prioritizing tasks to meet tight deadlines. Bring a strong background in handling diverse client needs, managing office duties, and a commitment to excellence in all endeavors.

Overview

2
2
years of professional experience

Work History

Vision Center Associate

Walmart
01.2024 - Current
  • Delivered exceptional client service, addressing inquiries and resolving issues to ensure customer satisfaction.
  • Utilized a variety of software programs for appointment scheduling, client data management, and communication, enhancing office efficiency.
  • Managed a shared email inbox, coordinating responses to client queries and appointment requests.

Hairstylist

Sport Clips
02.2023 - 08.2023
  • Delivered high-quality hairstyling services, demonstrating attention to detail and a strong client service orientation.
  • Managed client records using computer software, showcasing proficiency in using technology to enhance service delivery.
  • Collaborated with team members to ensure a positive and efficient work environment, exemplifying teamwork and excellent judgment in client interactions.

Store Associate

Play It Again
10.2022 - 02.2023
  • Provided excellent client service, assisting customers with product selections and transactions.
  • Performed general office duties, including inventory data entry, document preparation.
  • Maintain optimal inventory levels.

Education

Master's Degree in Teaching English Language and Literature -

H.S. Skovoroda Kharkiv National Pedagogical Univer
Kharkiv, Ukraine

Software QA Tester Course (5 Months) -

H2K
Online
2019

Skills

  • Communication: Proficient in both written and oral English, capable of effectively conveying information and responding to clients and team members in a clear and concise manner
  • Prioritization & Organization: Demonstrated ability to prioritize tasks and manage time effectively, ensuring the completion of duties within set deadlines
  • Attention to Detail: Committed to precision in all tasks, from client services to document preparation, ensuring accuracy and quality in work
  • Client Service Orientation: Dedicated to understanding and meeting the needs of clients, ensuring their satisfaction with the needs of clients, ensuring their satisfaction with the services provided
  • Teamwork: Proven record of working collaboratively in team environments, contributing to team objectives and a positive working atmosphere
  • Judgment: Capable of making informed decisions based on assessment of situations, demonstrating sound judgment in client interactions and task management
  • Technical skills: Knowledge of different office software tools

Other Qualifications

  • General Office Duties: Experienced in preparing documents, data entry, photocopying, scanning, shredding, and maintaining office equipment, ensuring operational efficiency.
  • Records Management Services: Skilled in indexing, cross-referencing, filing, retaining, archiving, and destroying documents in accordance with company policies and regulatory requirements.

References

Available upon request.

Languages

English
Full Professional
Russian
Native or Bilingual

Timeline

Vision Center Associate

Walmart
01.2024 - Current

Hairstylist

Sport Clips
02.2023 - 08.2023

Store Associate

Play It Again
10.2022 - 02.2023

Master's Degree in Teaching English Language and Literature -

H.S. Skovoroda Kharkiv National Pedagogical Univer

Software QA Tester Course (5 Months) -

H2K

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Marianna Kovaliov